YEIMI ROZO
La Paz
Summary
Chemical engineer passionate about food industry and food safety, logistics and customer service. Fast learner with high adaptability for new knowledge and tasks.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
CURACALL INC
08.2022 - Current
- Handled customer inquiries courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to coordinators.
- Answered constant flow of customer calls (English and Spanish) optimizing times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and information.
Integral Logistics Responsible
SCHMIDTS PHARMA S.R.L.
03.2021 - 07.2022
- Controlled and monitoring in import processes of pharmaceutical products
- Applied Good Storage Practices.
- Ensured correct handling of refrigerated products in storage and distribution.
- Developed standard operating procedures.
- Implemented pharmaceutical goods distribution chains.
Quality Control Assistant
KETAL S.A.
04.2017 - 02.2020
- Communicated quality issues with products and services promptly.
- Assisted with independent internal and external audits.
- Developed corrective action plans to improve overall quality of products and services.
- Evaluated returned products for safety, functionality and other issues.
- Generated quality control reports for returned products to identify and communicate patterns.
- Inspected items and compared against standards to meet regulatory requirements.
Chemistry Laboratory Assistant
UNIVERSIDAD CATOLICA BOLIVIANA "SAN PABLO"
09.2013 - 07.2014
- Maintained lab by organizing materials, cleaning surfaces and items used.
- Created and updated record of all supplies and equipment to monitor inventory.
- Prepared lab for experiments using chemistry knowledge and instructional information.
- Organized instructional materials, facilities and solutions for experiments.
Education
Diploma in Implementation of Food Safety Systems - Food Safety
UNIVERSIDAD PRIVADA BOLIVIANA
La Paz, Bolivia09.2017
Chemical Engineering - Engineering
UNIVERSIDAD CATOLICA BOLIVIANA "SAN PABLO"
La Paz, Bolivia12.2015
Skills
HARD SKILLS:
Knowledge in ISO 22000 and HACCP
Knowledge in Food Quality control
Knowledge in Food Microbiology
Knowledge in Good Manufacturing Practices
SOFT SKILLS:
Good Communication skills
Complaint Resolution
Fast learning
Team Player
Adaptability
Problem-solving
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Representative
CURACALL INC
08.2022 - Current
Integral Logistics Responsible
SCHMIDTS PHARMA S.R.L.
03.2021 - 07.2022
Quality Control Assistant
KETAL S.A.
04.2017 - 02.2020
Chemistry Laboratory Assistant
UNIVERSIDAD CATOLICA BOLIVIANA "SAN PABLO"
09.2013 - 07.2014
Diploma in Implementation of Food Safety Systems - Food Safety
UNIVERSIDAD PRIVADA BOLIVIANA
Chemical Engineering - Engineering
UNIVERSIDAD CATOLICA BOLIVIANA "SAN PABLO"
Similar Profiles
Alan AranibarAlan Aranibar
Medical Doctor at Hospital Municipal Los PinosMedical Doctor at Hospital Municipal Los Pinos
Alejandro TorricoAlejandro Torrico
Administrative Assistant at Banco Sol S.A.Administrative Assistant at Banco Sol S.A.
LUIS ALFONSO ROMERO GONZÁLEZLUIS ALFONSO ROMERO GONZÁLEZ
Research Specialist/Quality Assurance Team Member at Social Valid, LLC.Research Specialist/Quality Assurance Team Member at Social Valid, LLC.