Microsoft Office (word, excel, power point, Outlook , Sharepoint, Teams)
Ximena Asbun
Law Degree
La Paz
Summary
Graduate in Law, with a mention in the Criminal area, specialized in Notarial Law, Administrative Law and Legal Audit. I currently work as an independent lawyer and manage and own Espacio Medico dedicated to importing medical supplies, industrial machines and manufactures disposable supplies. I have solid foundations in the administrative area and state contracting.
With the ability to carry out inter-institutional and interpersonal relationships; initiative for decision making. Ease of working individually, with a team and under pressure, good communication skills with co-workers and customers. Preparation, design, and publication of graphic design projects.
Over 14 years of experience in project managing, B2B purchases, importing, shipping ML products, customer assistance, customer training, customer satisfaction, translating information for customers. Data analysis for new marketing areas and making new projects available for the company and customers.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Project Manager
Espacio Medico
La Paz -LPZ
11.2023 - Current
- Achieved project deadlines by coordinating with contractors to manage performance.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed and implemented strategic project plans to meet business objectives.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Facilitated workshops to collect project requirements and user feedback.
Legal Auditor
Espacio Medico
La Paz - LPZ
05.2019 - Current
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Developed audit policies, guiding administrative and technical functions.
- Communicated with auditee staff to obtain necessary information for audits.
- Planned and executed follow-up audits at appropriate intervals.
- Obtained and interpreted relevant and authoritative criteria for program or issues under audit.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
- Followed established auditing processes to meet internal and regulatory requirements.
- Consulted clients on internal control systems development and audit program improvements.
- Tracked funds, prepared deposits and reconciled accounts.
Administrative Law Lawyer
Espacio Medico
La Paz - LPZ
08.2018 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Administrative Coordinator
Gravity Assisted Mountain Biking
La Paz - LPZ
02.2008 - 02.2010
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Created and maintained detailed records of office expenses to accurately predict future budget requirements.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Management Assistance
Gravity Assisted Mountain Biking
La Paz - LPZ
02.2008 - 02.2010
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Oversaw training and onboarding process for all newly hired employees.
- Conducted research to assist with routine tasks and special projects.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Developed and implemented strategies to streamline office operations.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Volunteered to help with special projects of varying degrees of complexity.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Customer Service Representative
Bernardo Recursos Humanos
La Paz - LPZ
10.2005 - 02.2008
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Law Degree - Law Degree
Facultad De Derecho Y Ciencias Políticas
La Paz - LPZ 01.2004 - 12.2010
Diploma in Notarial Law - Notarial Law
Universidad De Los Andes
La Paz - LPZ 05.2017 - 08.2017
Administrative Law
Universidad De Los Andes
La Paz - LPZ 06.2018 - 08.2018
Legal Audit
Universidad De Los Andes
La Paz - LPZ 02.2019 - 05.2019
Diplomat - Course Law Nº1178 – Administration Law And Governm
Escuela De Gestión Pública Plurinacional
La Paz - LPZ 10.2019 - 12.2019
Human Smuggling And Human Trafficking
Escuela De Gestión Pública Plurinacional
La Paz - LPZ 07.2020 - 10.2020
Skills
Importing goods
undefinedAccomplishments
14 years of customer satisfaction and training.
sold equipment for pulic hospitals and private clinics
imported good by air and sea
customer satisfaction guaranteed
now we have started a new scenario manufacturing disposable supplies
Software
Advertising Graphic Design (Photoshop, DreamWeaver, CorelDraw, Flash, FireWorks, Illustrator, InDesign)
Corel Draw
AutoCad
Communication (Skype, Zoom, Teams)
Certification
Law Degree
Interests
Cycling, swimming, karate and national and international political-economic analysis, as well as graphic design and gardening Internet publications related to sports topics Desires for constant professional and spiritual improvement Support for sick people, dog training, environmental protection, and rational use and recycling of water
Timeline
Project Manager
Espacio Medico
11.2023 - Current
Human Smuggling And Human Trafficking
Escuela De Gestión Pública Plurinacional
07.2020 - 10.2020
Diplomat - Course Law Nº1178 – Administration Law And Governm
Escuela De Gestión Pública Plurinacional
10.2019 - 12.2019
Legal Auditor
Espacio Medico
05.2019 - Current
Legal Audit
Universidad De Los Andes
02.2019 - 05.2019
Administrative Law Lawyer
Espacio Medico
08.2018 - Current
Administrative Law
Universidad De Los Andes
06.2018 - 08.2018
Diploma in Notarial Law - Notarial Law
Universidad De Los Andes
05.2017 - 08.2017
Administrative Coordinator
Gravity Assisted Mountain Biking
02.2008 - 02.2010
Management Assistance
Gravity Assisted Mountain Biking
02.2008 - 02.2010
Customer Service Representative
Bernardo Recursos Humanos
10.2005 - 02.2008
Law Degree
02-2005
Law Degree - Law Degree
Facultad De Derecho Y Ciencias Políticas
01.2004 - 12.2010
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