Vanessa Elias
Telecommunications Engineer
Cochabamba,C
Summary
Driven Systems Administrator with 3 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
10
10
years of professional experience
3
3
Languages
4
4
Certificates
Work History
IEEE Branch President
Catolica Boliviana San Pablo University
02.2019 - 12.2019
- Planning, coordination and organization of projects related to technology.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Supported project management team for optimal performance.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
National Director of Projects
Tu Ciencia Joven
08.2014 - 12.2019
- Planning, organization and coordination of tasks at achieving results.
- Established a culture of continuous improvement by regularly soliciting feedback from team members and incorporating their suggestions into process improvements.
- Successfully managed multiple cross-functional teams, fostering collaboration and teamwork to achieve project goals.
System Administrator
Assuresoft
04.2021 - Current
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Worked with users to determine areas of technology in need of improved usability.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Managed onboarding and offboarding of employees.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
Customer Service Representative
Tello
01.2020 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Management of administrative and billing information.
Education
Diploma - Higher Education
Catolica Boliviana San Pablo University
Cochabamba - Bolivia 05.2001 -
Bachelor of Science - Computer Networking And Telecommunications
Catolica Boliviana San Pablo University
Cochabamba - Bolivia 05.2001 -
High School Diploma -
Instituto Americano
Cochabamba - Bolivia 05.2001 -
Skills
System monitoring
Certification
Google IT Supprot
Timeline
Google IT Supprot
07-2023
System Administration and IT Infrastructure Services
08-2022
Agile Project Management
06-2022
IT Help Desk Professional
04-2022
System Administrator
Assuresoft
04.2021 - Current
Customer Service Representative
Tello
01.2020 - 04.2021
IEEE Branch President
Catolica Boliviana San Pablo University
02.2019 - 12.2019
National Director of Projects
Tu Ciencia Joven
08.2014 - 12.2019
Diploma - Higher Education
Catolica Boliviana San Pablo University
05.2001 -
Bachelor of Science - Computer Networking And Telecommunications
Catolica Boliviana San Pablo University
05.2001 -
High School Diploma -
Instituto Americano
05.2001 -
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