Vanessa Elias
Telecommunications Engineer
Cochabamba,C
Summary
Driven Systems Administrator with 3 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
10
10
years of professional experience
3
3
Languages
4
4
Certificates
Work History
IEEE Branch President
Catolica Boliviana San Pablo University
2019.02 - 2019.12
- Planning, coordination and organization of projects related to technology.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Supported project management team for optimal performance.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
National Director of Projects
Tu Ciencia Joven
2014.08 - 2019.12
- Planning, organization and coordination of tasks at achieving results.
- Established a culture of continuous improvement by regularly soliciting feedback from team members and incorporating their suggestions into process improvements.
- Successfully managed multiple cross-functional teams, fostering collaboration and teamwork to achieve project goals.
System Administrator
Assuresoft
2021.04 - Current
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Worked with users to determine areas of technology in need of improved usability.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Managed onboarding and offboarding of employees.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
Customer Service Representative
Tello
2020.01 - 2021.04
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Management of administrative and billing information.
Education
Diploma - Higher Education
Catolica Boliviana San Pablo University
Cochabamba - Bolivia 2001.05 -
Bachelor of Science - Computer Networking And Telecommunications
Catolica Boliviana San Pablo University
Cochabamba - Bolivia 2001.05 -
High School Diploma -
Instituto Americano
Cochabamba - Bolivia 2001.05 -
Skills
System monitoring
Remote Access
Software Installation
Hardware and software installation
Network Administration
Technical solution development
IT Documentation
User Management
Project Management
Certification
Google IT Supprot
Timeline
Google IT Supprot
2023-07
System Administration and IT Infrastructure Services
2022-08
Agile Project Management
2022-06
IT Help Desk Professional
2022-04
System Administrator
Assuresoft
2021.04 - Current
Customer Service Representative
Tello
2020.01 - 2021.04
IEEE Branch President
Catolica Boliviana San Pablo University
2019.02 - 2019.12
National Director of Projects
Tu Ciencia Joven
2014.08 - 2019.12
Diploma - Higher Education
Catolica Boliviana San Pablo University
2001.05 -
Bachelor of Science - Computer Networking And Telecommunications
Catolica Boliviana San Pablo University
2001.05 -
High School Diploma -
Instituto Americano
2001.05 -