Terence Lord
Telecom Engineer
Santa Cruz De La Sierra
Summary
Highly responsible and proficient professional with extensive experience managing multiple concurrent tasks efficiently. Demonstrates exceptional adaptability across diverse work environments and possesses a strong commitment to contributing meaningfully by empowering others to achieve personal and professional growth. Proven ability to thrive in collaborative, team-based settings, characterized by dynamism, proactivity, and enthusiasm. Maintains composure and delivers consistent results under pressure. Well-versed in digital products, with a dedication to continuous learning and innovation.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
8
8
Certifications
3
3
Languages
Work History
Digital Product Specialist
Tigo
01.2020 - Current
- Product Owner of the Supermarket section for the commercialization of OTT products such as Amazon Prime Video, Amazon Prime Music, Disney+, HBO Max, Deezer, Paramount+, Universal+, among others.
- Product Owner of the MiTigo app, which enables users to perform various self service transactions such as bill payments, mobile top-ups, package purchases, service inquiries, and more.
- Product Owner of the Tigo Sports app, through which we successfully streamed live Bolivian soccer events, as well as South American tournaments and the FIFA World Cup, to thousands of users.
- Product Owner of Tigo´s IDP, which enables users to log in different apps with the same credentials.
Project Manager
Tigo
11.2015 - 12.2019
- Project management for the launch of the IPTV service One TV, leading functional tasks and coordinating with local and international technical teams as well as commercial a costumer care teams.
- Led the implementation of Number Portability, managing an interdisciplinary team and actively participating in decision-making alongside other operators and the Bolivian telecommunications authority.
- Managed the implementation of Electronic Invoicing, coordinating tasks across an interdisciplinary team to ensure compliance with national tax regulations.
Tx & RBS NOC Engineer
Tigo
08.2011 - 11.2015
- Monitoring of the national mobile telephony and internet network.
- Monitoring of the national fiber optic and satellite link network.
- Incidents management in coordination with the operations and maintenance team.
Broadband Team Leader
Tigo
11.2010 - 08.2011
- Led a team of agents responsible for handling inquiries and complaints related to broadband services.
- Trained operators on new tools, processes, and services.
- Managed complex complaints and difficult customer situations.
- Monitored and ensured quality control in customer service provided by operators.
Education
MicroMaster - Digital Product Management
Boston University
01.2019 - 12.2019
Master of Science - Private And Public Project Management
UAGRM Business School
Santa Cruz De La Sierra - Bolivia 05.2014 - 12.2015
Bachelor of Engineering Technology - Telecommunications
Universidad De Aquino
Santa Cruz De La Sierra - Bolivia 01.2004 - 12.2004
BroadBand Call Center Back Oce - undefined
AXS
01.2010 - 12.2011
Broadband Operator - undefined
AXS
01.2009 - 12.2010
Skills
- Analytical Thinking
- Adaptability
- Project Management
- Team Leadership
- Cross-functional Team Coordination
- Incident Management
- Quality Control and Monitoring
- Customer Service Management
- Campaign management
- Collaborative team player
Certification
Foundations of Digital Marketing and E-commerce
Timeline
Foundations of Digital Marketing and E-commerce
07-2025
Attract and Engage Customers with Digital Marketing
07-2025
Technical Product Management
11-2024
Building a Product from Scratch
12-2023
Marketing Foundations: Customer Decision Journey
11-2023
UX Foundations: Interaction Design
10-2023
Customer Experience: Journey Mapping
06-2022
Digital Transformation
05-2022
Digital Product Specialist
Tigo
01.2020 - Current
MicroMaster - Digital Product Management
Boston University
01.2019 - 12.2019
Project Manager
Tigo
11.2015 - 12.2019
Master of Science - Private And Public Project Management
UAGRM Business School
05.2014 - 12.2015
Tx & RBS NOC Engineer
Tigo
08.2011 - 11.2015
Broadband Team Leader
Tigo
11.2010 - 08.2011
BroadBand Call Center Back Oce - undefined
AXS
01.2010 - 12.2011
Broadband Operator - undefined
AXS
01.2009 - 12.2010
Bachelor of Engineering Technology - Telecommunications
Universidad De Aquino
01.2004 - 12.2004
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