Sergio Duran
Musician
La Paz
Summary
Hardworking Musician with solid in ear background. Delivers high quality performances with skill and dedication. Successful learning new musical pieces quickly and accurately to maximize contribution to the group success. Hardworking and diligent with good understanding of time and rhythm. Highly effective drummer with positive attitude in and outside the stage, highly professional and respectful team member.
Overview
6
6
years of professional experience
5
5
Languages
Work History
Professional Drummer
CCL (Carnival Cruise Lines)
05.2018 - Current
- Strengthened relationships with guests by maintaining professionalism, punctuality, and consistently delivering high-quality performances.
- Collaborated with band members to create cohesive and innovative rhythm sections for various musical genres.
- Broadened musical horizons by studying various genres and incorporating new techniques into performances to create a unique signature sound.
- Improved audience engagement by incorporating dynamic drumming techniques and stage presence during performances.
- Provided timing and rhythmic foundation for band members to coordinate performance.
- Proficient with the use of click tracks and in ear sets to provide high quality dance shows.
- Attended rehearsals, soundchecks and call times and evaluated sound quality.
- Efficiently set up drums at performance venues.
- Studied scores at length to learn music in detail and develop suitable interpretations.
- Used printed text and musical notations to memorize musical selections and routines.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Professional Musician
Independent
10.2017 - Current
- Refined instrumental skills through diligent practice and professional development workshops, leading to improved technical proficiency and versatility.
- Fostered strong relationships with venues, booking agents, and other industry stakeholders to secure performance opportunities at prestigious events.
- Collaborated with fellow musicians to create harmonious ensemble performances, resulting in increased bookings and positive reviews.
- Earned a reputation for professionalism by maintaining punctuality, preparedness, and effective communication in all interactions with clients and colleagues.
- Composed original pieces for various projects, demonstrating creativity and adaptability across diverse musical genres.
- Scheduled rehearsals with other musicians and choirs.
- Specialized in both classical and contemporary music.
- Built networks with local musicians to provide session support for gigs and events.
- Produced and recorded studio albums for various musical acts and genres.
- Taught private music lessons, adapting tuition to ages and skill levels.
- Conducted workshops for aspiring musicians to build skills and confidence.
- Toured with successful bands, providing professional, punctual backing support.
- Interpreted and modified music to personalize performances.
- Selected appropriate pieces to meet performance needs and showcase skills.
- Attention to detail and respect for the music that is requested to be interpret.
Customer Service Manager
Sajama Solutions
01.2019 - 02.2022
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Spearheaded initiatives aimed at reducing average call wait times, significantly improving overall client experience metrics.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Took ownership of customer issues and followed problems through to resolution.
- Kept accurate records to document customer service actions and discussions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Drumset Performance Diploma - Drumset Performance
Los Angeles College of Music (LACM)
Pasadena, CA09.2016
Bachelor of Arts - Mass Communication
Universidad Católica Boliviana (UCB)
La Paz - Bolivia07.2015
Skills
Audition preparation
undefinedAdditional Information
Whilst studied in Los Angeles, I had lessons with several world class artists such as:
- Russ Miller (Multi-Platinum recording artist who has worked with Ray Charles, Bobby Caldwell, Tina Turner, and many more)
- Ralph Humphrey (Don Ellis Big Band, Frank Zappa and the mothers of invention, The Emmys, and many more)
- Joe Porcaro (The Wrecking crew, Stan Getz, Frank Sinatra)
- Dave Beyer (Christopher Cross, Melissa Etheridge, and many more)
- Tony Inzalaco (Buddy Rich, Benny Powell, Chris Connor and many more)
- Steve Pemberton (Mel Torme, The Count Basie and Quincy Jones Orchestras and several appearances at the Carnegie Hall and the white House)
Drawing and Painting
I'm an artist aficionado, I found drawing and painting quite relaxing. Colors are something that I'm passionate about.
Timeline
Customer Service Manager
Sajama Solutions
01.2019 - 02.2022
Professional Drummer
CCL (Carnival Cruise Lines)
05.2018 - Current
Professional Musician
Independent
10.2017 - Current
Drumset Performance Diploma - Drumset Performance
Los Angeles College of Music (LACM)
Bachelor of Arts - Mass Communication
Universidad Católica Boliviana (UCB)
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