Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

RUTH PRISCILA SAAVEDRA BECERRA

Administrative Operations Specialist | Client Success Specialist | Quality Assurance & Training
Bolivia

Summary

Versatile Client & Administrative Support Specialist with proven experience in client onboarding, compliance coordination, insurance and documentation management, and quality assurance. Skilled at streamlining processes, maintaining accurate records, and ensuring clients receive timely support throughout complex operational workflows. Adept at training clients and colleagues, delivering clear guidance, and fostering strong professional relationships through excellent communication and active listening.

Brings over 3 years of quality control and customer service experience in the call center industry, conducting audits, coaching teams, and generating reports to improve service delivery. Additional background as a teacher highlights strong mentoring, organizational, and presentation skills, while early work in engineering and laboratory support developed technical precision and problem-solving abilities.

Bilingual (English/Spanish) professional recognized for adaptability, organization, and client success, with a consistent record of supporting clients, improving operations, and contributing to team growth across diverse industries.

Overview

12
12
years of professional experience
3
3
Languages

Work History

Client Support and Administrative Specialist

The Compass Circle
09.2023 - 08.2025
  • Coordinate and manage client onboarding, regulatory compliance applications (FMCSA, USDOT filings including BOC-3 and UCR), and insurance documentation processes with precision and efficiency.
  • Serve as the primary point of contact between clients, insurance agents, and regulatory bodies, ensuring smooth communication and timely project completion.
  • Maintain detailed client records and documentation, overseeing updates, filings, and renewals to ensure full operational compliance.
  • Facilitated onboarding and training sessions (Onboarding Your Own Owner Operator, Approaching the Port), supporting client readiness, and process adoption.
  • Provide administrative support across multiple departments, enhancing workflow systems, and improving client experience through proactive problem-solving.
  • Conduct follow-ups and status tracking for client accounts, authority activations, and insurance verifications to meet strict regulatory deadlines.
  • Conducted weekly audits of client authorities, identified inactive accounts, and provided step-by-step support for reactivation, ensuring compliance continuity.
  • Utilize platforms such as SignNow, Google Workspace, and CRM systems (Go High Level) to efficiently manage applications, contracts, and client data.

Appointment Setter

Mathis Financial Corporation
05.2023 - 08.2023
  • Conducted high-volume outbound cold calls to licensed insurance agents, introducing company opportunities and promoting available positions.
  • Scheduled appointments and initial interviews for interested candidates with recruitment specialists and hiring managers.
  • Guided prospective agents through the account creation process on company platforms, ensuring accurate registration and profile setup.
  • Assisted candidates in completing onboarding paperwork, explaining documentation requirements and answering procedural questions.
  • Maintained detailed records of contact information, call outcomes, and follow-up actions using CRM tools to support recruitment goals.
  • Delivered clear, professional communication to build rapport with candidates, ensuring a positive first impression of the company.

Quality Control Agent, Call Center

Live Marketing Solutions
01.2020 - 04.2023
  • Worked in a call center for over 3 years, 2 of those were done remotely, in the quality control area, reviewing and describing calls made by agents to ensure adherence to company policies and procedures.
  • Utilized Excel spreadsheets to track and analyze call data, such as call times, issue types, and customer satisfaction ratings.
  • Conducted audits and evaluations of call recordings to assess quality and identify areas for improvement, providing feedback and coaching to agents as needed.
  • Collaborated with supervisors and team leaders to develop and implement quality control initiatives, such as training programs and performance metrics.
  • Generated reports and presentations summarizing call center performance, identifying trends and opportunities for improvement.
  • Maintained knowledge of industry standards and best practices related to call center quality control, and shared insights and recommendations with management.
  • Demonstrated strong analytical and problem-solving skills, with a keen attention to detail and ability to identify patterns and root causes of issues.
  • Developed excellent communication and interpersonal skills, collaborating with team members across departments to achieve common goals.

HIGH SCHOOL CHEMISTRY TEACHER

CARACHIPAMPA SCHOOL
08.2019 - 12.2022
  • Taught high school chemistry for over 2 years, one of those was remotely, developing and delivering engaging lesson plans to foster student learning and achievement.
  • Created and implemented innovative instructional strategies and materials, utilizing technology and other resources to enhance student engagement and comprehension.
  • Designed and graded assessments, including quizzes, tests, and lab reports, to evaluate student knowledge and progress, providing feedback and support to help students succeed.
  • Maintained a safe and effective classroom environment, incorporating hands-on laboratory experiences and demonstrations to reinforce scientific concepts and skills.
  • Demonstrated strong communication and interpersonal skills, building positive relationships with students, parents, and colleagues, and fostering a collaborative and supportive learning community.
  • Participated in professional development opportunities to stay current with advancements in chemical education and teaching methodologies.
  • Acted as a mentor and advisor to students, providing guidance and support for academic and personal development.
  • Participated in school-wide initiatives and events, such as parent-teacher conferences and extracurricular activities, to contribute to a positive and inclusive school culture.

Bilingual Call Center Representative

LIVE MARKETING SOLUTIONS, CALL CENTER
08.2019 - 12.2019
  • Call Center Representative (Cold Calls).
  • Completed a five-month assignment making outbound calls to potential customers, managed around 200 customer calls per day.
  • Demonstrated strong communication skills, active listening, and persuasive techniques to identify customer needs and promote products and services.
  • Conducted cold calls to generate leads and qualify prospects for the sales team
    Utilized sales scripts to effectively communicate benefits of products and services to prospects.
  • Documented all call information accurately in the company's customer database.
  • Honed abilities to communicate clearly and professionally over the phone, handle objections, and meet performance targets.
  • Gained experience in using customer relationship management (CRM) software and other call center technologies.
  • Developed a solid foundation in call center operations and sales.


ENGLISH TEACHER

SENDAS DE VIDA SCHOOL
07.2018 - 06.2019
  • Taught English language arts to [age range or grade level] students for [length of time] years, developing and delivering lesson plans focused on grammar, reading comprehension, and writing skills.
  • Created and implemented engaging and innovative teaching strategies and activities, utilizing technology and other resources to enhance student learning and engagement.
  • Incorporated cross-curricular themes and materials, integrating science and history concepts into language arts instruction to provide a well-rounded and immersive learning experience.
  • Designed and graded assessments, including quizzes, tests, and essays, to evaluate student knowledge and progress, providing feedback and support to help students improve and succeed.
  • Maintained a safe and inclusive classroom environment, fostering positive relationships with students and families and encouraging a collaborative and supportive learning community.
  • Participated in professional development opportunities to stay current with advancements in language arts instruction and teaching methodologies.
  • Acted as a mentor and advisor to students, providing guidance and support for academic and personal development.
  • Participated in school-wide initiatives and events, such as parent-teacher conferences and extracurricular activities, to contribute to a positive and inclusive school culture.

ENGLISH TEACHER

ENGLISH INSTITUTE
04.2018 - 07.2018
  • Taught English language skills to beginner-level students of various ages and backgrounds.
  • Developed and implemented lesson plans that catered to the needs and interests of individual students, using a variety of teaching methods and materials.
  • Assessed student progress and provided feedback, adapting instruction as necessary to help students achieve their learning goals.
  • Encouraged student participation and created a supportive and engaging classroom environment.
  • Developed and maintained strong relationships with students and their families, fostering a sense of community and collaboration.
  • Stayed up-to-date with developments in language education and incorporated new ideas and techniques into teaching practice.
  • Demonstrated excellent communication, organizational, and time management skills, managing a busy schedule of classes, lesson planning, grading, and other administrative tasks.

INTERN

Uni-k Cosmetology
01.2017 - 12.2017
  • Completed a one-year internship at a cosmetic laboratory, gaining hands-on experience in the production of cosmetic products.
  • Worked in the production area, contributing to the manufacturing process of various cosmetic products.
  • Assisted in the optimization of production processes, identifying areas for improvement and implementing changes to increase efficiency and productivity.
  • Conducted quality control checks on products to ensure adherence to industry standards and regulations.
  • Collaborated with colleagues in cross-functional teams to streamline production processes, troubleshoot issues, and develop new products.
  • Participated in research and development projects, conducting experiments and collecting data to support product development.
  • Demonstrated strong attention to detail, ensuring accurate record-keeping and adherence to protocols and procedures.
  • Maintained a safe and clean work environment, following all relevant safety procedures and regulations.
  • Developed skills in problem-solving, teamwork, communication, and project management, and applied these skills to achieve successful outcomes in various projects.

CHEMICAL LABORATORY ASSISTANT

MAYOR DE SAN SIMON UNIVERSITY
03.2013 - 12.2014
  • Worked as a chemical laboratory assistant, providing support to students in their lab practices and experiments.
  • Prepared materials, equipment, and solutions used in lab activities, ensuring proper handling, storage, and disposal of hazardous materials.
  • Assisted in the set-up and clean-up of laboratory experiments, maintaining a safe and organized workspace.
  • Provided guidance and support to students during laboratory activities, answering questions and providing feedback on their work.
  • Reviewed and graded student lab reports, providing constructive feedback and suggestions for improvement.
  • Demonstrated strong knowledge of laboratory protocols, procedures, and safety regulations, ensuring adherence to all relevant standards.
  • Maintained accurate records of laboratory activities and data, ensuring the integrity and confidentiality of information.
  • Participated in laboratory quality control and quality assurance activities, contributing to the maintenance and improvement of laboratory standards.
  • Developed skills in communication, teamwork, problem-solving, and time management, and applied these skills to achieve successful outcomes in various laboratory projects.

Education

Community Manager - Marketing

Platzi
Online
02.2023

CERTIFICATE OF PROFICIENCY IN ENGLISH, ADVANCED - English Language

MAYOR DE SAN SIMON UNIVERSITY
Bolivia
05.2011

CHEMICAL ENGINEERING - CHEMISTRY

MAYOR DE SAN SIMON UNIVERSITY
Bolivia
08.2018

High School Diploma -

CAPILLA DE COCHABAMBA SCHOOL
Bolivia
12.2011

Fundamentals of Project Management - Fundamentals of Project Management

Coursera
Online
05.2001 -

Skills

  • Process understanding

  • Operations monitoring

  • Effective communication

  • Active listening

  • Time management

  • Patience

  • Problem solving

  • Organization

  • Document management

  • Customer relations

Languages

5,1,4

Timeline

Client Support and Administrative Specialist

The Compass Circle
09.2023 - 08.2025

Appointment Setter

Mathis Financial Corporation
05.2023 - 08.2023

Quality Control Agent, Call Center

Live Marketing Solutions
01.2020 - 04.2023

HIGH SCHOOL CHEMISTRY TEACHER

CARACHIPAMPA SCHOOL
08.2019 - 12.2022

Bilingual Call Center Representative

LIVE MARKETING SOLUTIONS, CALL CENTER
08.2019 - 12.2019

ENGLISH TEACHER

SENDAS DE VIDA SCHOOL
07.2018 - 06.2019

ENGLISH TEACHER

ENGLISH INSTITUTE
04.2018 - 07.2018

INTERN

Uni-k Cosmetology
01.2017 - 12.2017

CHEMICAL LABORATORY ASSISTANT

MAYOR DE SAN SIMON UNIVERSITY
03.2013 - 12.2014

Fundamentals of Project Management - Fundamentals of Project Management

Coursera
05.2001 -

Community Manager - Marketing

Platzi

CERTIFICATE OF PROFICIENCY IN ENGLISH, ADVANCED - English Language

MAYOR DE SAN SIMON UNIVERSITY

CHEMICAL ENGINEERING - CHEMISTRY

MAYOR DE SAN SIMON UNIVERSITY

High School Diploma -

CAPILLA DE COCHABAMBA SCHOOL

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RUTH PRISCILA SAAVEDRA BECERRA Administrative Operations Specialist | Client Success Specialist | Quality Assurance & Training