Rodrigo Larrazábal
Santa Cruz De La Sierra
Summary
Dynamic leader with proven success in enhancing operational efficiency and customer satisfaction at Patagonia Bodegon Churraqueria. Excelled in team management and operations management, driving quality control and fostering a customer-oriented atmosphere. Implemented innovative strategies that significantly improved service delivery and client engagement, showcasing a blend of hard and soft skills to achieve outstanding results. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Highly proactive manager with 10 years of experience in team leadership in gastronomic industry. Background includes sales, management and customer service in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Patagonia Bodegon Churraqueria
05.2024 - Current
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Manager - Business Operations
SBC Rooftop
11.2021 - 01.2023
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Facilitated communication between various departments, encouraging collaboration for optimal results.
- Reduced operational expenses with thorough budget analysis and negotiation of vendor contracts.
- Ensured compliance with industry regulations by regularly updating internal policies and providing employee training on new guidelines as needed.
- Collaborated with executive leadership to devise strategic goals, aligning business operations accordingly.
Sales Manager
Bloom Catering
04.2020 - 01.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Gastronomy Consultant
Self Employed
03.2018 - 11.2018
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Designed tailored training programs for employees at various levels within organization, boosting overall skillsets.
Restaurant Manager
El Paso Del Toro
02.2017 - 01.2018
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive work environment with proactive conflict resolution strategies and team-building activities.
Education
Bachelors - Business Administration, Bolivia
UPB
La Paz Bolivia12.2008
Skills
- Customer Engagement
- Staff Management
- Passion for customer satisfaction
- Complaint resolution
- Catering Coordination
- Reliable and Responsible
- Team Leadership
- Relationship Building
- Front of House Management
- Event Coordination
- Collaboration and Teamwork
Languages
Spanish
Native language
English
Advanced
C1
French
Intermediate
B1
Portuguese
Elementary
A2
Timeline
Restaurant Manager
Patagonia Bodegon Churraqueria
05.2024 - Current
Manager - Business Operations
SBC Rooftop
11.2021 - 01.2023
Sales Manager
Bloom Catering
04.2020 - 01.2022
Gastronomy Consultant
Self Employed
03.2018 - 11.2018
Restaurant Manager
El Paso Del Toro
02.2017 - 01.2018
Bachelors - Business Administration, Bolivia
UPB
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