Raul Simon Saavedra Rocabado
Business Administration
Santa Cruz
Summary
Proven leader with extensive experience at Entel, adept in operations management and staff leadership. Excelled in process improvement, boosting efficiency and customer satisfaction. Skilled in strategic planning and conflict resolution, fostering team growth and enhancing service delivery standards. Demonstrated ability to mentor and drive team performance, achieving significant improvements in productivity.
Overview
17
17
years of professional experience
Work History
Supervisor
Entel
11.2013 - 10.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Coordinating Supervisor
Entel
09.2010 - 11.2013
- Managed vendor relationships effectively to negotiate favorable contracts while maintaining high-quality products or services delivery.
- Optimized workflow processes to reduce bottlenecks, improve efficiency, and increase output without compromising quality.
- Implemented quality assurance measures to maintain high standards of service delivery and client satisfaction.
- Mentored junior employees, fostering professional growth and enhancing overall team performance.
Call Center Representative
Entel
03.2007 - 09.2010
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Bachelor of Arts - Business Administration
Universidad Hispana
Salt Lake City, Utah. 05.2001 -
High School Diploma -
Hugo Davila
La Paz, Bolivia 05.2001 -
Skills
Staff Management
Operations Management
Process Improvement
Strategic Planning
Timeline
Supervisor
Entel
11.2013 - 10.2023
Coordinating Supervisor
Entel
09.2010 - 11.2013
Call Center Representative
Entel
03.2007 - 09.2010
Bachelor of Arts - Business Administration
Universidad Hispana
05.2001 -
High School Diploma -
Hugo Davila
05.2001 -
Similar Profiles
Delano PimentelDelano Pimentel
Jefe De Area/Senior Project Manager at EntelJefe De Area/Senior Project Manager at Entel
Ernesto Montesino VelázquezErnesto Montesino Velázquez
Operations Engineer at ENTELOperations Engineer at ENTEL
Tareq AlabbasTareq Alabbas
Senior Electrical & Instrument Engineer at Muscat, Energo Projekt EntelSenior Electrical & Instrument Engineer at Muscat, Energo Projekt Entel