NICOLAS MENDEZ
Bachelor’s In International Administration
Santa Cruz De La Sierra
Summary
Dynamic professional with a proven track record at Salesforce, excelling in customer service and relationship management. Skilled in front office support and time management, fostering long-lasting client connections through personalized service and effective communication. Experienced in upselling and reservations, consistently enhancing customer satisfaction and loyalty.
Knowledgeable in various CRM systems and multilingual, speaking four languages with Spanish as my native language.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Front Desk Agent
Relationship One
10.2024 - Current
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Took reservations over phone and via computer for guests and provided confirmation information.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
Sales Manager
Salesforce
07.2023 - 10.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.Managed customer service matters, ensuring quick resolution and high client satisfaction.
- Maintained relationships with existing clients and generated new ones by identifying needs and recommending appropriate services.
- Built long-lasting customer relationships through excellent service and consistent follow-ups.
- Created new routes that generated higher sales and expanded relationships with new clients.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Intern
Sales Associates
11.2020 - 07.2021
- Supported staff members in daily operations, reducing workload pressure and enabling greater focus on high-priority assignments.
- Gained valuable experience within the university environment, applying academic knowledge directly to real work situations.
- Analyzed issues and collaborated with cross-functional teams to develop effective solutions.
- Fostered a positive work environment through teamwork on group projects and presentations with fellow interns.
- Managed relationships with diverse groups, coordinating collaborative efforts with external companies to achieve aligned business objectives.
- Maintained and strengthened new partnerships with various organizations.
Education
Bachelor’s in International Administration - International Business Management
PUCPR - Pontifícia Universidade Católica Do Paraná
Curitiba 05.2001 -
International Master in Marketing And Sales - Marketing & Sales
Rome Business School
ROME 05.2001 -
Italian Degree - Italian
Berlitz
Santa Cruz, Bolivia 05.2001 -
High School Diploma -
Colegio La Salle
Santa Cruz, Bolivia 05.2001 -
Certificate At Office 365 - Office 365
INFOCAL Santa Cruz
Santa Cruz, Bolivia 05.2001 -
Portuguese Degree - Portuguese
UTEPSA
Santa Cruz, Bolivia 05.2001 -
English Degree - English Education
B&C Instituto De Idiomas
Santa Cruz, Bolivia 05.2001 -
Digital Marketing - Digital Marketing
IA Formacion Digital
Santa Cruz, Bolivia 05.2001 -
Skills
Customer service
Soccer
I have been a passionate soccer enthusiast since childhood, creating countless memories playing with friends. Thanks to these early experiences, I have had the privilege of attending international matches, including the 2021–2022 UEFA Champions League Final, and watching numerous games across Europe. I am a devoted supporter of Inter Milan, my favorite team, which I continue to follow closely.
Soccer has not only been a personal passion but also a source of inspiration and discipline, teaching teamwork, strategy, and perseverance. I am particularly excited about the 2026 FIFA World Cup in the United States, where I look forward to experiencing the global spectacle firsthand.
Fun fact: Soccer is the world’s most popular sport, played by over 270 million people in more than 200 countries. Attending live matches has allowed me to witness the unique atmosphere and cultural impact the sport has around the world, reinforcing my lifelong love for the game.
Timeline
Front Desk Agent
Relationship One
10.2024 - Current
Sales Manager
Salesforce
07.2023 - 10.2024
Intern
Sales Associates
11.2020 - 07.2021
Bachelor’s in International Administration - International Business Management
PUCPR - Pontifícia Universidade Católica Do Paraná
05.2001 -
International Master in Marketing And Sales - Marketing & Sales
Rome Business School
05.2001 -
Italian Degree - Italian
Berlitz
05.2001 -
High School Diploma -
Colegio La Salle
05.2001 -
Certificate At Office 365 - Office 365
INFOCAL Santa Cruz
05.2001 -
Portuguese Degree - Portuguese
UTEPSA
05.2001 -
English Degree - English Education
B&C Instituto De Idiomas
05.2001 -
Digital Marketing - Digital Marketing
IA Formacion Digital
05.2001 -