Nathaniel Cherry
Summary
Knowledgeable and dedicated customer service professional with proven experience in providing superior customer support in retail, banking, hospitality, and tax preparation. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Secondary English Teacher
Santa Cruz Cooperative School
08.2023 - Current
- (26 teaching hours/week) English teacher directing classes from 8th-11th grade
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Developed innovative lesson plans to engage students in English language learning.
- Participated in ongoing professional development workshops and trainings to stay current on best teaching practices and enhance instructional effectiveness.
- Managed classroom behavior effectively through proactive strategies such as setting clear expectations and consequences for misconduct while also reinforcing positive behaviors.
- Maintained open lines of communication with parents through newsletters, conferences, and online platforms to keep them informed of their child's progress.
Teller
Winsouth Credit Union
03.2023 - 07.2023
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
English Teacher
Kangning English School
09.2019 - 04.2022
- (26 teaching hours/week) English teacher directing classes of varying levels and ages (6-12)
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Assisted struggling students through targeted interventions, leading to increased academic success.
Americorps Member
Impact America
01.2018 - 06.2018
- Provided VITA free tax return services, known as SaveFirst, for taxpayers in local communities throughout Alabama
- Prepared advanced tax returns and quality review returns prepared by site volunteers
- As site coordinator, supervised and coordinated volunteers and campus fellows from local colleges and universities
- Fielded cold calls to local businesses about setting up new free tax return centers
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
Library Assistant
Woodruff Library
08.2015 - 12.2017
- Performed various office tasks (scanning, faxing, making copies, re-shelving books)
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Assisted in supervising training of new employees
- Streamlined library operations by assisting in the accurate cataloging and organization of materials.
- Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.
Library Assistant
Oxford College Library
08.2013 - 05.2015
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Developed crucial digital skills among patrons by offering instructional sessions on using library technology effectively.
- Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
- Answered patron questions in-person or by phone regarding library services and resources.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Gained strong understanding of various methods for cataloging books and other materials.
Education
Associate of Arts -
Oxford College of Emory University
Oxford, GABachelor of Arts - International Studies, Spanish
Emory University
Atlanta, GAStudy Abroad -
Universidad De Salamanca, Emory University
Salamanca, SpainSkills
- Microsoft Office Suite, Adobe Photoshop, and Adobe Premiere Pro
- Strong interpersonal and oral communication skills
- Strong organizational skills and capacity to work comfortably without supervision
- Flexibility and adaptability
- Editing and proofreading
- Cross-cultural communication
- Problem-Solving
- Calm and Professional Under Pressure
- Technical Support
- Administrative and Office Support
- Call Management
Certification
- IT Technical Support Certificate - Google - February 2023
- Fundamentals of Digital Marketing Professional Certificate - Google - April 2024
- AI Foundations for Everyone Professional Certificate - IBM - April 2024
Languages
English
Native language
Spanish
Advanced
C1
Timeline
Secondary English Teacher
Santa Cruz Cooperative School
08.2023 - Current
Teller
Winsouth Credit Union
03.2023 - 07.2023
English Teacher
Kangning English School
09.2019 - 04.2022
Americorps Member
Impact America
01.2018 - 06.2018
Library Assistant
Woodruff Library
08.2015 - 12.2017
Library Assistant
Oxford College Library
08.2013 - 05.2015
Associate of Arts -
Oxford College of Emory University
Bachelor of Arts - International Studies, Spanish
Emory University
Study Abroad -
Universidad De Salamanca, Emory University
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