Natalia Zelada
Account Executive
Cochabamba
Summary
Results-oriented professional with experience in the financial sector and customer service. Strong skills in financial analysis, problem-solving, and building solid relationships. Committed to service excellence and adaptable to dynamic environments to contribute to the bank's growth.
Overview
5
5
years of professional experience
17
17
years of post-secondary education
Work History
Account Executive Enalta
Banco De Crédito Del Perú
2022.08 - Current
- Cashier Executed financial transactions with high accuracy and efficiency, ensuring customer satisfaction and adherence to operational procedures.
- Customer Service Provided personalized advice and resolved complex inquiries, enhancing the customer experience and fostering long-term relationships.
- Account Executive Managed a portfolio of strategic clients, developing tailored financial solutions that contributed to profitability growth.
- Financial Analysis Conducted detailed account evaluations and advised on financial products, increasing service uptake and customer satisfaction.
- Regulatory Compliance Ensured adherence to banking regulations and internal policies, minimizing operational risks and promoting ethical practices.
- Team Leadership Coordinated and led a multifunctional team, fostering collaboration and professional development within the department.
- Training and Development Designed and implemented training programs for new employees, optimizing their integration and performance within the team.
- Establishment of Institutional Links Developed and maintained strategic relationships with the country's key institutions, strengthening the bank's presence and facilitating collaboration on joint projects.
Administration
Residencial Velia & Victoria
1 2022 - 2023.07
- Operational Management Supervised the daily operations of the hotel, ensuring exceptional customer service and adherence to quality standards.
- Financial Control Developed and managed budgets, monitoring income and expenses to maximize the hotel's profitability.
- Staff Coordination Recruited, trained, and managed a diverse team of employees, fostering a collaborative and motivating work environment.
- Marketing Strategy Development Implemented marketing campaigns and promotions to increase occupancy and enhance the hotel's visibility on digital platforms
- Customer Service:Addressed guest inquiries and feedback, ensuring a positive experience and customer loyalty.
- Market Analysis:Conducted analysis of hotel market trends to adjust pricing and service strategies.
Marketing Enablement
Universidad Privada Boliviana
2021.01 - 2021.12
- Digital Strategy Implementation Developed and executed digital marketing campaigns to enhance the university's visibility during the pandemic.
- Social Media Management Coordinated engaging content for social media platforms, promoting interaction and virtual events.
- Program Promotion Crafted targeted campaigns to highlight online academic programs, emphasizing flexibility and benefits.
- Customer Engagement Provided exceptional support for inquiries from prospective students, ensuring a positive experience.
Administration
Lmental Constructora SRL
2020.01 - 2020.12
- Administrative Management:Supervised daily operations, ensuring compliance with internal policies.
- Project Planning:Coordinated planning and scheduling of construction projects.
- Financial Control:Developed and managed budgets, monitoring expenses to ensure profitability.
- Client Relations:Maintained communication with clients, managing expectations and ensuring satisfaction.
- Supplier Coordination:Negotiated contracts and managed relationships with suppliers to ensure quality.
Education
Bachelor's Degree With Honors -
Golden Age
Cochabamba, Bolivia 2005.01 - 2017.12
Bachelor's Degree in Business Administration -
Universidad Privada Boliviana
Cochabamba, Bolivia 2018.01 - 2022.06
Skills
- Customer Service: Exceptional interpersonal skills.
- Financial Analysis: Proficient in data interpretation.
- Account Management: Experience with client portfolios.
- Problem Solving: Effective issue identification and resolution.
- Regulatory Knowledge: Understanding of banking compliance.
- Communication: Clear and concise information delivery.
Languages
Spanish
Native language
Spanish
Proficient
C2
English
Upper intermediate
B2
Timeline
Account Executive Enalta
Banco De Crédito Del Perú
2022.08 - Current
Marketing Enablement
Universidad Privada Boliviana
2021.01 - 2021.12
Administration
Lmental Constructora SRL
2020.01 - 2020.12
Bachelor's Degree in Business Administration -
Universidad Privada Boliviana
2018.01 - 2022.06
Bachelor's Degree With Honors -
Golden Age
2005.01 - 2017.12
Administration
Residencial Velia & Victoria
1 2022 - 2023.07
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