MIGUEL EDUARDO VALENZUELA YAÑEZ

• Worked as a cashier and assisted in managing the business for one year.
• Engaged with clients continuously while working seven hours a day.

• Ran my own online sales business as a teenager, independently selling in-game items. Served as my own boss, handling all aspects of the business, including marketing and sales.

• Produced three different live programs on this channel and managed the channel's programming for eight hours a day. Earned a promotion after one year of work.

• Helped manage the main page of this newspaper, gaining digital marketing experience while working hard

• High-Volume Call Handling: Managed an average of 60 inbound calls per day from U.S.-based clients, serving as the front line for all leasing-related inquiries.
• Assisting Prospective Tenants: Guided potential renters through the application process step by step, explaining requirements and necessary documentation.
• Application Support & Issue Resolution: Assisted applicants with questions about their lease applications, including status updates, missing documents, and reasons for approval or denial.
• Customer Service & Problem-Solving: Addressed concerns from applicants who were denied, providing explanations and, in rare cases, assisting them in reapplying or exploring second-chance opportunities.
• Vendor & Property Owner Communication: Handled inquiries from property owners and vendors, ensuring smooth coordination between all parties.
• General Leasing Assistance: Answered a wide range of leasing-related questions, from property availability to lease terms and policies.
• Client Relations: Maintained professionalism and patience while dealing with a diverse range of callers, ensuring a positive experience even in challenging situations.

After five months of handling high-volume leasing calls, I was given the opportunity to join the underwriting team at SFR3. This transition allowed me to expand my expertise beyond front-line leasing support and into the evaluation of lease applications.

• Application Review & Processing: Evaluated initial lease applications, which were often incomplete, and worked with prospective tenants to ensure they met strict qualification requirements.
  
• Tenant Qualification & Support: Built relationships with applicants, guiding them through the application process and helping them submit all necessary documentation while balancing urgency with compliance.
  
• Final Approval Coordination: Assessed applications before submitting them for a final review by management, ensuring accuracy and completeness.
  
• Property Access & Virtual Tours: Had the authority to conduct virtual tours and remotely grant access to properties for prospective tenants.
  
• Section 8 Expertise: Worked extensively with Section 8 applicants and coordinated with housing authorities to facilitate the leasing process.
  
• High-Volume Leasing Success: Successfully rented out up to 60 properties in a single month by efficiently managing applications and tenant relationships

Live Event Producer – Crypto Play-to-Earn Gambling

Hired as a producer for a play-to-earn gambling platform in the crypto betting industry. Successfully organized and executed 60+ online events, each engaging between 100 to 200 active participants. Managed event production, player engagement, and real-time coordination to ensure seamless and interactive experiences. Developed strategies to enhance audience retention, community participation, and overall event impact within the crypto gambling space.