MICHELLE SASSETH ALVAREZ BLANCO
Linguist
La Paz
Summary
Linguistic bachelor with English Language specialization. With a good level of English in reading, listening, writing and speaking, as well as language teaching and translation.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Callnovo
04.2022 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Waitress
Cafeteria El Viejo Molino
01.2019 - 03.2020
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Language Teacher
Centro Cultural Asiático Americano
05.2018 - 08.2018
- Utilized various teaching techniques such as role-playing, storytelling, and group discussions to create engaging classroom experiences that catered to different learning styles.
- Established a supportive classroom environment that fostered open communication and mutual respect between all participants.
- Improved students'' oral and written communication skills through interactive language exercises and group projects.
- Provided constructive feedback on student performance, both verbally and in writing, enabling them to make continuous progress in their language studies.
Education
Graduated of Linguistics And Languages -
Universidad Mayor De San Andrés
La Paz, Bolivia 02.2016 - 05.2021
Skills
Problem-solving abilities
undefinedTimeline
Customer Service Representative
Callnovo
04.2022 - Current
Waitress
Cafeteria El Viejo Molino
01.2019 - 03.2020
Language Teacher
Centro Cultural Asiático Americano
05.2018 - 08.2018
Graduated of Linguistics And Languages -
Universidad Mayor De San Andrés
02.2016 - 05.2021
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