Michael Eguino
Cochabamba
Summary
Dynamic hospitality professional with extensive experience as an Airbnb Host at Cabañas La Soñada, excelling in guest services and property management. Proven track record in enhancing guest experiences through effective communication and continuous improvement initiatives. Skilled in booking management and problem-solving, ensuring optimal occupancy and satisfaction.
Professional hospitality worker with strong background in managing short-term rental properties. Known for maintaining high standards and delivering exceptional guest experiences. Focused on team collaboration and adapting to changing needs, while showcasing effective problem-solving and customer service skills.
Overview
14
14
years of professional experience
Work History
Airbnb Host
Cabañas La Soñada
07.2024 - Current
- Managed guest communication, ensuring prompt responses to inquiries and reservations.
- Coordinated check-in and check-out processes, enhancing guest experience and satisfaction.
- Developed local activity guides, promoting nearby attractions to enrich guest stays.
- Oversaw property maintenance, scheduling repairs and cleaning services efficiently.
- Analyzed occupancy trends to optimize pricing strategies and maximize revenue potential.
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Implemented feedback systems for continuous improvement of hospitality services.
Flight Attendant
Boliviana De Aviacion BOA
09.2014 - 12.2023
- Conducted pre-flight briefings to align crew on operational objectives and safety standards.
- Implemented feedback mechanisms to improve onboard services and resolve passenger issues promptly.
- Delivered exceptional customer service by addressing passenger needs and enhancing flight experiences.
- Ensured passenger safety through compliance with international regulations and emergency procedures.
- Trained new staff on service protocols and safety measures to enhance team performance.
Flight Attendant
Amaszonas
04.2012 - 01.2014
- Ensured passenger safety by conducting pre-flight safety demonstrations and inspections.
- Assisted passengers with boarding procedures, enhancing overall travel experience.
- Collaborated with cabin crew to maintain flight schedules and efficient service delivery.
- Adapted quickly to changing flight conditions, ensuring compliance with safety regulations at all times.
Education
High School Diploma -
Instituto Americano
Cochabamba, Bolivia11-1998
Skills
- Strong organization
- Booking management
- Effective problem solving
- Exceptional communication
- Calendar scheduling
- Property management
- Reliability
- Computer skills
- Active listening
- Guest services
- Guest experiences
- Continuous improvement
- Project management
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Airbnb Host
Cabañas La Soñada
07.2024 - Current
Flight Attendant
Boliviana De Aviacion BOA
09.2014 - 12.2023
Flight Attendant
Amaszonas
04.2012 - 01.2014
High School Diploma -
Instituto Americano