Masoomeh Yousefi
Head Of Internal Sales Asia + Team Leader Of Internal Sales In LATAM And Brazil
Santa Cruz
Summary
Experienced and organized team leader with a proven ability to build positive rapport, inspire trust, and guide teams towards achieving organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Recognized as an excellent trainer and mentor, skilled in directing workgroup activities. Develops effective strategies, provides comprehensive training, sets ambitious goals, and actively seeks team feedback. Possesses excellent interpersonal and communication skills, with a big-picture focus and a talent for effectively communicating goals and vision to drive success. Known for problem-solving abilities, networking prowess, and the ability to build consensus among diverse stakeholders.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Head of Internal Sales Operations Asia
Kodland
Santa Cruz, Bolivia
02.2023 - Current
- Achieving the over target of revenue by %130 every month.
- Increasing the conversion of 58% stable for over a year.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Team Leader Internal Sales LATAM and Brazil
Kodland
Santa Cruz, Bolivia
01.2024 - Current
- Managing over 30 managers from all over Latin America and brazil.
- Achieving revenue target of over $230$ per month and over achieving.
- Increase of retention up to %58.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Drove a culture of collaboration by effectively managing team conflicts and fostering positivity.
- Worked alongside leaders of various departments to set common goals and ensure team alignment.
- Contributed to the recruitment process for assembling a team of high achievers.
- Refined organizational processes to accelerate completion times and boost overall productivity.
- Built and maintained strong client relationships, leading to repeat business and referrals.
Internal Sales Manager UK
Kodland
Santa Cruz, Bolivia
10.2022 - 04.2023
- Highest sale record of the month by $25,000.
- Developed targeted marketing campaigns that contributed to an increase in overall sales performance.
- Provided valuable input for product development based on client feedback and industry trends.
- Implemented innovative sales strategies for improved market penetration and increased customer base.
- Exceeded quarterly sales targets by implementing aggressive prospecting techniques and effective follow-up strategies.
- Built rapport with clients through regular communication and attentive support during their purchasing journey.
- Delivered engaging sales presentations that highlighted the unique value proposition of our products or services.
- Implemented systems and procedures to increase sales.
Recruiting Manager
Kodland
Santa Cruz, Bolivia
06.2022 - 10.2022
- Hired over 20 talent per month for different departments, holding over 100 interviews.
- Managed recruitment team and trained and mentored new advisors.
- Increased employee retention rates by designing comprehensive onboarding programs for new hires.
- Improved recruitment efficiency by streamlining processes and implementing innovative sourcing strategies.
- Managed applicant tracking systems to keep recruitment processes organized.
- Developed strong candidate pipelines by leveraging social media, job boards, and networking events.
Customer Service Agent
Kodland
Santa Cruz, Bolivia
06.2021 - 07.2022
- Response time of less than 1 minute.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Applied Psychology
International University of Applied Sciences
Germany 06.2024 - Current
Skills
Team supervision
Accomplishments
- Biggest achievements: Reaching the target and over target consequently since October 2022 as Sale manager and Team leader with the prolongation conversion of 44%.
- Building a very strong connection with team members and preparing a safe environment for them to achieve their maximum potential, reaching the quality of 96% in the team.
- Created an easy trackable report to analysis the work flow in an online company.
Playing Piano, Reading
I enjoy reading books that help me improve my skills and habit daily. I love playing Piano to enjoy good music and relax after a hardworking day.
Timeline
Bachelor of Science - Applied Psychology
International University of Applied Sciences
06.2024 - Current
Team Leader Internal Sales LATAM and Brazil
Kodland
01.2024 - Current
Head of Internal Sales Operations Asia
Kodland
02.2023 - Current
Internal Sales Manager UK
Kodland
10.2022 - 04.2023
Recruiting Manager
Kodland
06.2022 - 10.2022
Customer Service Agent
Kodland
06.2021 - 07.2022
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