Proficient customer service representative recognized for managing 100+ inbound and outbound calls daily. Strong ability to resolve inquiries and maintain professionalism, ensuring a positive customer experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Cross Country
Sunrise
08.2018 - 03.2025
Resolved customer inquiries and complaints, ensuring prompt and effective solutions.
Managed high-volume calls, maintaining professionalism and empathy throughout interactions.
Collaborated with team members to streamline processes and enhance service delivery.
Assisted in training new staff on customer service protocols and best practices.
Called 100 inbound and outbound calls on autodialer
Inside Sales Representative
Chetu INC.
Plantation , FL
01.2016 - 05.2018
Cultivated relationships with clients to identify needs and deliver tailored solutions.
Developed strategic sales plans to enhance product visibility and market penetration.
Collaborated with marketing teams to align promotional strategies with sales objectives.
Conducted in-depth product demonstrations, effectively showcasing features and benefits.