Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Marina Nozhnik

Miami Beach

Summary

Proficient customer service representative recognized for managing 100+ inbound and outbound calls daily. Strong ability to resolve inquiries and maintain professionalism, ensuring a positive customer experience.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Cross Country
Sunrise
08.2018 - 03.2025
  • Resolved customer inquiries and complaints, ensuring prompt and effective solutions.
  • Managed high-volume calls, maintaining professionalism and empathy throughout interactions.
  • Collaborated with team members to streamline processes and enhance service delivery.
  • Assisted in training new staff on customer service protocols and best practices.
  • Called 100 inbound and outbound calls on autodialer

Inside Sales Representative

Chetu INC.
Plantation , FL
01.2016 - 05.2018
  • Cultivated relationships with clients to identify needs and deliver tailored solutions.
  • Developed strategic sales plans to enhance product visibility and market penetration.
  • Collaborated with marketing teams to align promotional strategies with sales objectives.
  • Conducted in-depth product demonstrations, effectively showcasing features and benefits.
  • Made 100 inbound/outbound calls.

Education

Marketing

Washington University
Saint Louis MO

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

English
Full Professional
Russian
Native or Bilingual
German
Full Professional

Timeline

Customer Service Representative

Cross Country
08.2018 - 03.2025

Inside Sales Representative

Chetu INC.
01.2016 - 05.2018

Marketing

Washington University
Marina Nozhnik