Hi, I’m
Maria Carola Silva Gamarra
Customer Service Specialist
Cochabamba,Cercado
Summary
Passionate customer service representative, sales manager, Front desk information Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
24
years of professional experience
1
Certificate
2
Languages
Work History
Language LinkCochabamba
Interpreter
03.2023 - 10.2023
Job overview
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
Huper Hotel BoutiqueCochabamba
Customer service representative, Sales manager
04.2018 - 11.2018
Job overview
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Responded to customer requests for products, services, and company information.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
M.M.BSanta
Customer service representative
06.2015 - 09.2017
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Camino Real Apart Hotel, Paz
Receptionist
03.2006 - 10.2007
Job overview
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
El Rey Palace Hotel, Paz
Receptionist
06.2005 - 02.2006
Job overview
- Bookings, planning Organización, Front desk
C.C. R, La Paz
Marketing and sales representative
04.2000 - 09.2001
Job overview
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Sales manager
Job overview
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Education
Somerville Community School, East Boston High School, United States
Certificate
05.2001 - 05.1996
Primera Escuela De Hoteleria Y Turismo De Bolivia, La Paz
Certificate from Hotel And Motel Management
05.1997 - 05.2000
Universidad Autónoma de
Contabilidad para no contadores
02.2001 - 05.2003
Pontificia UniversidadCatólica De Chile
Gestión Empresarial Exitosa Para Pymes
ADHD
University Overview
Everyday Strategies for Elementary Students, Greg Fabiano, pH.
East Boston High School, United States
High School Diploma
05.2001
Skills
Creativityundefined
Certification
English
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Interpreter
Language Link
03.2023 - 10.2023
English
03-2023
Customer service representative, Sales manager
Huper Hotel Boutique
04.2018 - 11.2018
Customer service representative
M.M.B
06.2015 - 09.2017
Receptionist
Camino Real Apart Hotel, Paz
03.2006 - 10.2007
Receptionist
El Rey Palace Hotel, Paz
06.2005 - 02.2006
Somerville Community School, East Boston High School
Certificate
05.2001 - 05.1996
East Boston High School
High School Diploma
05.2001
Universidad Autónoma de
Contabilidad para no contadores
02.2001 - 05.2003
Marketing and sales representative
C.C. R, La Paz
04.2000 - 09.2001
Primera Escuela De Hoteleria Y Turismo De Bolivia
Certificate from Hotel And Motel Management
05.1997 - 05.2000
Sales manager
Pontificia UniversidadCatólica De Chile
Gestión Empresarial Exitosa Para Pymes
ADHD
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