Maria Esther Chavez Rea
Business Management
La Paz
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Skilled Consultant skilled in client oversight, issue resolution, and business presentation. Impressive capability for juggling multiple tasks and projects within deadlines and delivering quality suggestions. Focused on helping resolve business issues and capitalize on development opportunities.
Overview
17
17
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Independent Consultant
Teoma Bolivia
08.2020 - Current
- Overcame objections skillfully during sales presentations, resulting in increased closed deals ratio.
- Implemented creative problem-solving techniques when faced with challenges or obstacles during the sales process.
- Stayed current on industry trends through continuous learning and attending relevant workshopsseminars.
- Conducted comprehensive product demonstrations, ensuring clients understood the benefits and value of the products offered.
Manager Director
Corporación Industrial Heresi Ltda.
08.2017 - 03.2019
- Developed comprehensive training programs for staff, resulting in improved performance and skillset growth.
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
- Expanded market presence through strategic partnerships and alliances, driving increased sales opportunities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Assistant Manager
Corporacion Industrial Heresi Ltda.
08.2012 - 05.2014
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Supply Chain Specialist
Corporacion Industrial Heresi Ltda.
06.2014 - 07.2017
- Improved supply chain efficiency by streamlining inventory management processes.
- Implemented a robust inventory control system that minimized stock discrepancies and enhanced overall supply chain visibility for better decision-making capabilities.
- Optimized warehouse layout designs for maximum space utilization and enhanced picking accuracy rates during order fulfillment tasks.
- Maintained accurate records of all purchasing transactions, ensuring compliance with company policies and procedures.
Event Assistant
Cuore Group
11.2010 - 04.2011
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Enhanced event experience by efficiently coordinating logistics and supporting event planners.
- Improved communication between team members with clear instructions, resulting in more efficient task execution during events.
Customer Service Representative
Bernardo S.A. Call Center
11.2006 - 04.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Post Graduate - Project Management
Universidad Privada Boliviana
La Paz, Bolivia 05.2001 -
University Degree - Business Management
Universidad Privada Boliviana
La Paz, Olivia 05.2001 -
High School Diploma -
Montessori School
La Paz, Bolivia 05.2001 -
Skills
Data Entry
Attention to detail
Communication skills
Self-motivation
Project management
Creativity
Time management
Calendar Management
Accomplishments
- Achieved 1st. place on a Pitch Competition given by the American Chamber of Commerce Bolivia in 2022
Certification
Word, Excel & Power Point
Timeline
Post degree Business Project & Management
07-2023
Independent Consultant
Teoma Bolivia
08.2020 - Current
Bolivian Import Procedures
10-2017
Manager Director
Corporación Industrial Heresi Ltda.
08.2017 - 03.2019
Supply Chain Specialist
Corporacion Industrial Heresi Ltda.
06.2014 - 07.2017
Assistant Manager
Corporacion Industrial Heresi Ltda.
08.2012 - 05.2014
Event Assistant
Cuore Group
11.2010 - 04.2011
Customer Service Representative
Bernardo S.A. Call Center
11.2006 - 04.2011
Word, Excel & Power Point
12-2004
Post Graduate - Project Management
Universidad Privada Boliviana
05.2001 -
University Degree - Business Management
Universidad Privada Boliviana
05.2001 -
High School Diploma -
Montessori School
05.2001 -