I am a motivated Commercial Engineer with experience in marketing and sales mainly. I am a proactive person, focused on objectives. I like challenges that allow me to develop myself. I have soft skills and I am committed to strengthening the customer experience with positivity and professionalism.
Hi, I’m
Litzy Tatiana Ríos Martínez
Commercial Engineering
Summary
Overview
15
years of professional experience
16
Certifications
3
Languages
Work History
VenkorEtobicoke ON
Account Manager
09.2023 - 10.2023
Job overview
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Future GroupSanta Clara CA
Medical Interpreter
03.2023 - 09.2023
Job overview
- Followed ethical codes to protect confidentiality of patient medical information.
- Streamlined patient and provider interaction by providing channel of effective communication.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Explained hospital policies and procedures to provide assistance to patients with limited English proficiency.
Alta Estética S.R.LLa Paz
Sales Director
02.2017 - 07.2019
Job overview
- I recruited people interested in increasing their income as salespromoters, I did field work to accomplish this task
- I was able to form a team of a little more than 150 people, so I hadto control that the majority of them made their orders cycle bycycle, motivating and guiding them
- I had to overachieve the objectives set cycle by cycle
- I organized events with my colleagues to inform and train ourpromoters every campaign about new promotions.
JallazaLa Paz
Marketing and Product Manager
02.2013 - 12.2014
Job overview
- At the marketing area I created the strategies for the sales area toreach their monthly goals
- I also controlled the enrollment of thenew promoters, the prizes that were given for achieved goals andthe payments that were made to the sales directors of thecompany
- I got publicity both on radio and television programs throughexchange of services in order to advertise the company and thejewelry in each catalog
- I planned the launching of each catalog, carried out as events inspecial places, with jewelry models and live music, inviting ourmain stakeholders to the event
- At the product area I was in charge of finding new designs for thecreation of each catalog, once approved, I had to control thefactory production of the designs and perform quality control
- I had to look for the stones and materials to innovate the designs,and that is how the first catalog of jewelry for the Bolivian cholitawas launched.
AOPEB, Association of Ecological Producers of Bolivia
Commercial Area Assistant
07.2012 - 09.2012
Job overview
- I supported in the tasks of the commercial area, quotations ofmaterials, support and control in ecological fairs
- I carried out market research of ecological products
- We conducted trainings to organic producers.
Credinform Seguros y Reaseguros S.ALa Paz
Customer Service
06.2008 - 07.2008
Job overview
- I assisted with insurance policy payments and renewals
- Attendedto reimbursements and claims
- Managed cashier
- COURSES
- Promote business online
- Promote your business with onlineadvertising
- Connect with customers throughmobiles
- Get customers to find you online
- Promote a company with content
- How to improve and protect your onlinecampaign
Education
La Salle UniversityLa Paz, Bolivia
BBA from Commercial Engineering
08.2010 - 01.2013
University Overview
San Ignacio SchoolLa Paz, Bolivia
High School Diploma
02.1994 - 12.2006
University Overview
Skills
Atention to detail
Public RelationsDigital MarketingCopywritingContent CreationCustomer ServiceLearning CultureGoals and performance
Customer rapport
Team Training
Brand Management
Vendor relations
Soft Skills
Certification
Digitize your business step by step with Google My Business and Youtube
Internships
Internships
Commercial Area Assistant Jul 2012 - Sep 2012
AOPEB (Association of Ecological Producers of Bolivia), La Paz, Bolivia
I supported in the tasks of the commercial area, quotations of materials, support and control in ecological fairs. I carried out market research of ecological products. We conducted trainings to organic producers.
Customer Service Jun 2008 - Jul 2008
Credinform Seguros y Reaseguros S.A., La Paz, Bolivia
I assisted with insurance policy payments and renewals. Attended to reimbursements and claims. Managed cashier.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You are not like anybody else. Be yourself. This world, it is too small for you.
Timeline
Account Manager
Venkor
09.2023 - 10.2023
HIPAA Compliance
03-2023
Note-taking: A Hands-On Approach
03-2023
Interpreters In Healthcare
03-2023
Martti & HIPAA
03-2023
Advantages and Challenges of Interpreters Collaborating with Speech Pathologists
03-2023
TRI Webinar 4: Guidelines for Healthcare Remote Interpreters
03-2023
Martti Basics of Interpreting Program + Medical Training Curriculum
03-2023
Medical Interpreter
Future Group
03.2023 - 09.2023
EF SET C2 Proficient
08-2022
Public Relations and Effective Communication Specialist
12-2020
Strategic Marketing Specialist
12-2020
Coaching and Leadership Specialist
12-2020
E-commerce Specialist
11-2020
Marketing Digital Fundamentals
10-2020
Digitize your business step by step with Google My Business and Youtube
09-2020
Inbound Certified
09-2020
Sales Director
Alta Estética S.R.L
02.2017 - 07.2019
English Interpreter
05-2013
Marketing and Product Manager
Jallaza
02.2013 - 12.2014
Commercial Area Assistant
AOPEB, Association of Ecological Producers of Bolivia
07.2012 - 09.2012
La Salle University
BBA from Commercial Engineering
08.2010 - 01.2013
Customer Service
Credinform Seguros y Reaseguros S.A
06.2008 - 07.2008
San Ignacio School
High School Diploma
02.1994 - 12.2006