Leonardo Leoni Villarroel
Senior Business Administration
Cochabamba
Summary
Dynamic Freight Dispatcher with a strong foundation in specialized operations and a proven track record of driving results through strategic initiatives. Expertise in implementing effective strategies that enhance operational efficiency and align with team objectives. Strong problem-solving and project management skills contribute to the successful execution of specialized tasks and seamless project implementation. Committed to fostering team collaboration and ensuring project success, consistently delivering high-quality outcomes in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
2
2
Languages
Work History
Especialista En Despacho De Cargas
Rochester, NY
12.2023 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Good relationships with drivers, brokers, and the language barrier solved between all involved parties.
- Fast solutions.
- Email and phone updates, and contracts signed in real time.
- Review, check, and confirm insurance companies' policies.
- Calculate and project the best and better-paying loads in the market.
- Decide and plan the best routes with anticipation.
- Create and develop relationships with brokers that offer the best-paid lanes.
Interprete
Propio
04.2021 - 10.2023
- Interprete con certificacion medica, con la funcion de ser mediador entre dos personas que hablan diferentes idiomas, en su mayoria gente de USA, en su mayoria son llamadas de caracter clinico, tambien legales, de emergencia, cobro de facturas, entre otros
- Gestión empática y serena de las quejas de los usuarios.
- Proporcioné interpretaciones orales a clientes durante eventos especiales, manteniendo con éxito el ritmo de los hablantes nativos para ofrecer una comprensión en tiempo real.
- Mejoré la comunicación entre clientes y personas que no hablan inglés proporcionando traducciones precisas en conversaciones en tiempo real.
- Interpreté de forma remota a través de videoconferencias o por teléfono para facilitar la comunicación entre partes que no podían reunirse en persona.
AGENTE COMERCIAL
RECA-TEC S.R.L
02.2020 - 02.2021
- Agente de ventas, encargado del area comercial, de cobro de cuentas, fidelizacion de clientes, manejo y supervision de sucursales y tambien apertura de mercado, con habilidades de soluciones a los problemas inmediatos para la mejor gestion de el abastecimiento y atencion al cliente
- Gestión empática y serena de las quejas de los usuarios.
- Participación proactiva en reuniones destinadas a crear nuevas prácticas.
- Cumplimiento de mis objetivos a corto y largo plazo consistentemente.
Education
DIPLOMADO - BANCA Y FINANZAS
Universidad catolica Boliviana
07.2023
LICENCIATURA - ADMINISTRACION DE EMPRESAS
Universidad Catolica San Pablo
06.2023
CERTIFICACION - INTERPRETE MEDICO
02.2023
TECNICO SUPERIOR - INGLES
Universidad mayor de San Simon
10.2013
Skills
Customer relations
Analytical thinking
Root-cause analysis
Expert problem solving
Documentation management
Technical communication
Compliance monitoring
Adaptability and flexibility
Decision-making
Multitasking Abilities
Time management abilities
Goal setting
Certification
Voluntariado el año 2014 en Argentina
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.(drivers/ trucks)
- Resolved product issue through consumer testing.
- Achieved more than 1500 booked loads (round year) by completing Dispatch services with accuracy and efficiency.
- I managed to overcome the language barrier between drivers, business owners, and brokers.
- Establish new relationships with good contacts and brokers.
- Establish routes determined by favorable seasons based on the best market prices.
Timeline
Especialista En Despacho De Cargas
Rochester, NY
12.2023 - Current
Interprete
Propio
04.2021 - 10.2023
AGENTE COMERCIAL
RECA-TEC S.R.L
02.2020 - 02.2021
LICENCIATURA - ADMINISTRACION DE EMPRESAS
Universidad Catolica San Pablo
CERTIFICACION - INTERPRETE MEDICO
TECNICO SUPERIOR - INGLES
Universidad mayor de San Simon
DIPLOMADO - BANCA Y FINANZAS
Universidad catolica Boliviana
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