Layla McGill
Mount Martha
Overview
6
6
years of professional experience
Work History
Food and Beverage Attendant
Banff Centre For Arts And Creativity
Banff
12.2023 - 06.2025
- Delivered exceptional customer service in high-volume dining environment, ensuring guest satisfaction and repeat patronage.
- Team lead of many fine dining functions including synchronized service, white glove service and five course plated dinners.
- Greeted and seated guests to provide friendly and welcoming experience.
Camp Counselor
Camp Chief Hector YMCA
Kananaskis, AB
06.2023 - 12.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Lead kids through multi day overnight trips into the backcountry effectively.
- Developed and implemented recreational programs enhancing camper participation and enjoyment.
- Facilitated conflict resolution among campers, promoting a positive group dynamic.
- Organized team-building exercises fostering collaboration and communication skills among participants.
- Evaluated program effectiveness, recommending improvements for future sessions based on camper feedback.
- Collaborated with management to enhance safety protocols and emergency response strategies.
- Supervised daily activities to ensure safety and engagement of campers.
Food Server
The Filling Station
Mornington, Victoria, Australia
12.2022 - 06.2023
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
Waitress/Bartender
Mock Orchards
12.2019 - 06.2023
- A La Carte Menu
- Prepared weddings and worked on the bar/host
- Waitress, Bartender, Food Prep, Front of house host and host picnics and events
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Bottle Shop Attendant
Thirsty Camel
Mornington, VIC
12.2022 - 06.2023
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor of Primary/secondary Physical Education -
Monash University
Melbourne, VICPadua College
Mornington, VIC11.2021
Skills
- Problem-solving
- Team leadership
- Child supervision
- Effective communication
- Time management
- Positive engagement
- Customer Service and Rapport
- High Energy and Stamina
- Warm and Friendly
- Team Player
- High-Volume Dining
- Food Preparation and Safety
- Customer Satisfaction
- Barista experience
Additional Information
Recently completed volunteering at an eco-lodge in Costa Rica. Duties included cleaning and sustainability practice throughout the lodge.
Timeline
Food and Beverage Attendant
Banff Centre For Arts And Creativity
12.2023 - 06.2025
Camp Counselor
Camp Chief Hector YMCA
06.2023 - 12.2023
Food Server
The Filling Station
12.2022 - 06.2023
Bottle Shop Attendant
Thirsty Camel
12.2022 - 06.2023
Waitress/Bartender
Mock Orchards
12.2019 - 06.2023
Bachelor of Primary/secondary Physical Education -
Monash University
Padua College