Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Layla McGill

Mount Martha

Overview

6
6
years of professional experience

Work History

Food and Beverage Attendant

Banff Centre For Arts And Creativity
12.2023 - 06.2025
  • Delivered exceptional customer service in high-volume dining environment, ensuring guest satisfaction and repeat patronage.
  • Team lead of many fine dining functions including synchronized service, white glove service and five course plated dinners.
  • Greeted and seated guests to provide friendly and welcoming experience.

Camp Counselor

Camp Chief Hector YMCA
06.2023 - 12.2023
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Lead kids through multi day overnight trips into the backcountry effectively.
  • Developed and implemented recreational programs enhancing camper participation and enjoyment.
  • Facilitated conflict resolution among campers, promoting a positive group dynamic.
  • Organized team-building exercises fostering collaboration and communication skills among participants.
  • Evaluated program effectiveness, recommending improvements for future sessions based on camper feedback.
  • Collaborated with management to enhance safety protocols and emergency response strategies.
  • Supervised daily activities to ensure safety and engagement of campers.

Food Server

The Filling Station
12.2022 - 06.2023
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Elevated customer satisfaction through followup and enthusiastic customer service.

Waitress/Bartender

Mock Orchards
12.2019 - 06.2023
  • A La Carte Menu
  • Prepared weddings and worked on the bar/host
  • Waitress, Bartender, Food Prep, Front of house host and host picnics and events
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Bottle Shop Attendant

Thirsty Camel
12.2022 - 06.2023
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Bachelor of Primary/secondary Physical Education -

Monash University
Melbourne, VIC

Padua College
Mornington, VIC
11.2021

Skills

  • Problem-solving
  • Team leadership
  • Child supervision
  • Effective communication
  • Time management
  • Positive engagement
  • Customer Service and Rapport
  • High Energy and Stamina
  • Warm and Friendly
  • Team Player
  • High-Volume Dining
  • Food Preparation and Safety
  • Customer Satisfaction
  • Barista experience

Additional Information

Recently completed volunteering at an eco-lodge in Costa Rica. Duties included cleaning and sustainability practice throughout the lodge.

Timeline

Food and Beverage Attendant

Banff Centre For Arts And Creativity
12.2023 - 06.2025

Camp Counselor

Camp Chief Hector YMCA
06.2023 - 12.2023

Food Server

The Filling Station
12.2022 - 06.2023

Bottle Shop Attendant

Thirsty Camel
12.2022 - 06.2023

Waitress/Bartender

Mock Orchards
12.2019 - 06.2023

Bachelor of Primary/secondary Physical Education -

Monash University

Padua College

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Layla McGill