Kimia Bafandeh Imandoost
Bologna
Summary
Motivated individual with a strong background in customer service and sales, skilled at cultivating and maintaining customer relationships while accurately identifying their needs. Possesses excellent communication and interpersonal skills, consistently delivering exceptional customer service. Currently pursuing a Master's degree in Italian Studies at the University of Bologna and expanding knowledge in Project Management. Seeking a Project Assistant role to apply organizational and problem-solving skills in a professional environment. Goal is to gain hands-on experience in project coordination and management, contributing to the success of projects within an organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales and Marketing Specialist
Sohatoos
06.2018 - 05.2021
- Introduced and promoted company services to a wide range of clients, resulting in increased customer engagement
- Managed client relationships to ensure customer satisfaction and long-term partnerships
- Monitored and analyzed sales growth, providing actionable insights for improvement
- Prepared and delivered weekly activity reports, identifying potential issues and recommending solutions
- Actively participated in problem-solving processes to enhance team performance and client outcomes
- Established strong relationships with clients through exceptional customer service and communication skills.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Master of Italian Studies - Humanities
University of Bologna
Bologna 07.2025
Bachelor of English Translation - English Translation
Khayyam University
Mashhad, Iran08.2022
Skills
- Meeting Management
- Multitasking
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Decision-Making
- Analytical Thinking
- Goal Setting
- Time management abilities
- Written Communication
Certification
IELTS Band 6.5, 21/10/2022
Additional Information
Actively pursuing courses in Project Management to complement my educational background and career aspirations.
Languages
English
Italian
Timeline
Sales and Marketing Specialist
Sohatoos
06.2018 - 05.2021
Master of Italian Studies - Humanities
University of Bologna
Bachelor of English Translation - English Translation
Khayyam University
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