Kevin Camacho
Cochabamba,Cercado
Summary
Experienced professional with focus delivering high quality customer support. Skilled in resolving complex issues and enhancing customer satisfaction through effective communication and problem-solving. Aims to enhance customer satisfaction and positive outcomes for organization.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Customer Support Specialist
Tello Mobile
Cochabamba, Bolivia
03.2021 - Current
- Mastered use of internal software tools, improving work speed considerably.
- Conducted follow ups to ensure resolution of issues and overall customer satisfaction.
- Effectively managed a large volume of inquiries through phone, email, and live chat, with timely and professional responses while maintaining a high level of customer satisfaction.
Customer Support Agent
KeepCalling
Cochabamba, Bolivia
03.2018 - 03.2021
- Assisted customers with queries through email, chat or phone, improved satisfaction rate.
- Coordinated with other departments to resolve client issues swiftly, improving overall efficiency.
- De-escalated tense situations with disgruntled customers calmly and professionally.
Clients Prospecting
Call Center
Cochabamba, Bolivia
05.2017 - 09.2017
- Responsible for calling veterans with VA bank loans.
- Responsible for verifying information and determining if they qualify as potential clients.
- Responsible for redirecting the call to a banking agent if the client qualifies.
- Responsible for following up with potential clients.
Education
High School -
High School
Cochabamba Bolivia 01.2015 - 11.2017
Skills
- Excellent typing skills
- Excellent computer skills
- Self-driven
- Advanced English
- Highly motivated
- Finding solutions under pressure
- Multitasking Efficiency
- Patience and composure
Languages
English
Advanced
Spanish
Native
Affiliations
- Cycling
- Fishkeeping
- Workout
Timeline
Customer Support Specialist
Tello Mobile
03.2021 - Current
Customer Support Agent
KeepCalling
03.2018 - 03.2021
Clients Prospecting
Call Center
05.2017 - 09.2017
High School -
High School
01.2015 - 11.2017
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