JORGE SEBASTIAN RIOS HUET
Dentist
La Paz,L
Summary
Accomplished Virtual Assistant and Dentist with a proven track record in customer service and appointment coordination, enhancing client satisfaction and streamlining operations. At Farmacenter, significantly improved customer support processes. Expert in managing communications and leveraging social media, coupled with exceptional organizational skills, ensuring superior service delivery and operational efficiency. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Virtual Assistant
Independently Employed
03.2017 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Ordered gifts for clients for holidays and in recognition of special accomplishments.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes over 30 customer per day, increased sales by 10%.
- Answered and screened calls to provide information, schedule appointments and take detailed messages
Dentist
Own Employer
01.2005 - Current
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Interpreted X-rays to make accurate diagnoses and treatment decisions.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Provided preventive care with regular checkups, educating patients on proper oral hygiene habits.
- Created individualized treatment plans to maintain or restore oral health of patients.
- Supported patient comfort with calm demeanor and individualized pain management 50 per week.
- Interpreted X-rays to make accurate diagnoses and treatment decisions
- Extracted teeth, performed root canals, and filled cavities with dedication to pain management
- Built long-lasting relationships with patients by consistently providing high-quality care tailored to individual needs 15 per week and icresead sales 5%.
Call Center Agent
Farmacenter
11.2015 - 09.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Automated processes to manage remote network.
- Implemented and developed customer service training processes.
Education
Lawyer - Law (Pre-Law)
Universidad Nur
La Paz, Bolivia 02.2018 - Current
Doctor of Dental Medicine - Dentistry (Pre-Dentistry)
Universidad Del Valle
La Paz, Bolivia 02.2000 - 11.2005
Skills
Meeting Scheduling
Travel Planning
Social Media Updating
Transcription Services
Scheduling
Appointment Coordination
Customer Service
play soccer , video games
I like to play video games to get rid of the stress , the same playing soccer to share with friends.
Timeline
Lawyer - Law (Pre-Law)
Universidad Nur
02.2018 - Current
Virtual Assistant
Independently Employed
03.2017 - Current
Call Center Agent
Farmacenter
11.2015 - 09.2018
Dentist
Own Employer
01.2005 - Current
Doctor of Dental Medicine - Dentistry (Pre-Dentistry)
Universidad Del Valle
02.2000 - 11.2005
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