Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jacqueline Agramont

B S In General Businnes
Houston

Summary

Visionary leader driving innovation and operational efficiency in the startup sector. Expertise in team building and data-driven decision-making, with a proven track record in enhancing resident satisfaction and achieving financial sustainability.

Overview

1
1
Language
40
40
years of professional experience

Work History

Startup Founder

Retirement Home
07.2022 - Current
  • Developed and executed strategic initiatives to enhance resident satisfaction and operational efficiency.
  • Led team in implementing innovative programs to improve the quality of care for residents.
  • Established partnerships with local organizations to broaden service offerings and community engagement.
  • Analyzed operational processes, identifying areas for improvement and streamlining workflows.
  • Mentored staff on best practices in resident care and team collaboration techniques.
  • Oversaw budget management, ensuring alignment with strategic goals while optimizing resource allocation.
  • Drove product development from concept to launch, ensuring alignment with customer needs.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Implemented effective marketing campaigns to increase brand recognition and attract new customers.
  • Secured funding for the startup by delivering persuasive pitches to investors.
  • Leveraged social media platforms for targeted advertising campaigns that boosted online visibility and brand awareness.
  • Developed key operational initiatives to drive and maintain substantial business growth.

Business Manager

RENACER, Retirement Home
03.2012 - 06.2021
  • Streamlined operational processes to enhance service delivery and resident satisfaction.
  • Led cross-functional teams to implement cost-saving initiatives across various departments.
  • Mentored junior staff, fostering a culture of continuous improvement and professional development.
  • Developed and executed strategic plans aligning with organizational goals and resident needs.
  • Analyzed financial reports to identify trends, improving budget management and resource allocation.
  • Oversaw compliance with regulatory standards, ensuring high-quality care and operational excellence.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Assisted with hiring process and training of new employees.
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Oversaw and improved deliveries through proactive coordination of daily operations.

Store Manager

Marschall
02.2010 - 05.2014
  • Directed daily store operations, ensuring compliance with company policies and procedures.
  • Developed and implemented sales strategies to enhance customer engagement and increase revenue.
  • Trained and mentored staff, fostering a collaborative team environment for improved performance.
  • Analyzed inventory levels, optimizing stock management to reduce shrinkage and improve turnover rates.

Manager

Intraamericas SRL
01.2006 - 03.2009
  • Directed operational strategies to enhance workflow efficiency and optimize resource allocation.
  • Mentored staff on best practices, fostering a culture of continuous improvement and collaboration.
  • Managed cross-functional teams to align project objectives with company goals and client expectations.

Commercial Manager

MoneyGram for Giroexpress Ltda.
01.2004 - 10.2004
  • Developed and implemented strategic market entry plans to enhance service reach and customer engagement.
  • Led cross-functional teams to optimize operational processes and improve service delivery efficiency.
  • Established partnerships with financial institutions to expand payment solutions and drive revenue growth.
  • Analyzed market trends and competitor activities to inform pricing strategies and product offerings.

Country Manager Western Union

DHL Bolivia
04.1996 - 03.2003
  • Stablish a network of sales from 9 to 180 locations during the first 5 years.
  • Led strategic initiatives to enhance operational efficiency across logistics and supply chain management.
  • Developed and implemented performance metrics to measure service quality and operational effectiveness.
  • Oversaw budget management, ensuring cost-effective operations while maintaining high service standards.
  • Spearheaded training programs for team members, improving skill sets and operational capabilities.
  • Recruited, trained, and coached 21-member team to support company growth.
  • Developed strategic partnerships to expand product offerings and enter new markets.

Client Experience Manager

DHL Worldwide Express
05.2000 - 04.2002
  • Led client engagement initiatives to enhance service satisfaction and retention.
  • Developed and implemented process improvements for operational efficiency across client interactions.
  • Analyzed customer feedback to identify trends and drive actionable insights for service enhancement.
  • Collaborated with cross-functional teams to streamline communication and resolve client issues promptly.

Operations Manager

Crown Agents
02.1990 - 07.1995

Elaborate terms and condition of Bid Documents, for Bolivian Government institutions assigned.

Prepare and conduct the Opening Act of Bids, registered.

Elaborate offers and issue the results report to country manager.

Elaborate the contract between Government institutions and agent provider.

Present results to clients.

An sample of BID processes conducted are:

Coins, Banco Central de Bolivia, Spare and machinery YPFB

Bricks, VINTO, Luminaries Cochabamba City

Assistance to Sales Manager

Embotelladora Vascal LTD
05.1987 - 04.1988
  • Developed sales strategies to enhance market penetration and brand visibility.
  • Conducted market analysis to identify new opportunities and customer needs.
  • Trained and mentored junior sales team members on effective selling techniques.
  • Collaborated with marketing team to align promotional efforts with sales objectives.
  • Executed quarterly sales presentations to senior management, showcasing performance metrics.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Credit Analist Junior

Banco De La Paz
06.1986 - 05.1987
  • Analyzed credit data and financial statements to determine credit risk.
  • Prepared detailed reports on credit applications and recommendations for approval.
  • Collaborated with team members to streamline the credit evaluation process.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.

Education

Bachelor of Science - Business Administration And Management

Universitu of Houston
Houston Texas
05.2001 -

Purchases With IMF Funds For Goberment Institution - Purchasing

Crown Agents
Crown Agents Trainning
05.2001 -

Skills

Startup management

Customer acquisition

Innovative strategy

Data-driven decision making

Budget planning

Business administration

Delegation and empowerment

Team building

Strategic thinking

Adaptability and resilience

Accomplishments

  • Supervised team of 30 staff members

Timeline

Startup Founder

Retirement Home
07.2022 - Current

Business Manager

RENACER, Retirement Home
03.2012 - 06.2021

Store Manager

Marschall
02.2010 - 05.2014

Manager

Intraamericas SRL
01.2006 - 03.2009

Commercial Manager

MoneyGram for Giroexpress Ltda.
01.2004 - 10.2004

Purchases With IMF Funds For Goberment Institution - Purchasing

Crown Agents
05.2001 -

Bachelor of Science - Business Administration And Management

Universitu of Houston
05.2001 -

Client Experience Manager

DHL Worldwide Express
05.2000 - 04.2002

Country Manager Western Union

DHL Bolivia
04.1996 - 03.2003

Operations Manager

Crown Agents
02.1990 - 07.1995

Assistance to Sales Manager

Embotelladora Vascal LTD
05.1987 - 04.1988

Credit Analist Junior

Banco De La Paz
06.1986 - 05.1987
Jacqueline AgramontB S In General Businnes