Imane Jebbari
Vergato
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Hotel Vittoria
08.2020 - 01.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Front Desk Receptionist Intern
Hotel Vittoria
06.2019 - 08.2019
- Streamlined office operations for increased efficiency through effective organization and filing systems.
- Contributed to a welcoming environment by maintaining a clean and organized front desk area.
- Reception and registration of customers, use of
management program, switchboard management, document archiving, assistance with clients
Front Desk Receptionist Intern
Hotel Helvetia Thermal SPA
02.2018 - 03.2018
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined office operations for increased efficiency through effective organization and filing systems.
- Greeted visitors warmly guided them purposefully to their destinations within building providing excellent first impression company.
- Managed a high volume of incoming calls, directing them to appropriate departments with professionalism and courtesy.
Education
High School Diploma -
IPSAR VERONELLI
Casalecchio Di Reno06.2020
Skills
- File Management
- File Organization
- Guest Relations
- Able to work in a team
- Customer Service
- Listening Skills
- Attention to Detail
- Problem Solving
Certification
- French Course Level B2, INFREP, Orleans France - Febraury 2022- June 2022
Languages
Italian
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
Spanish
Elementary (A2)
Timeline
Front Desk Receptionist
Hotel Vittoria
08.2020 - 01.2024
Front Desk Receptionist Intern
Hotel Vittoria
06.2019 - 08.2019
Front Desk Receptionist Intern
Hotel Helvetia Thermal SPA
02.2018 - 03.2018
High School Diploma -
IPSAR VERONELLI
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