Iacopo Caprio
Borgo Tossignano
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Server
Via Napoli Restaurant
10.2023 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Mechanical Fitter
Logimatic srl
10.2021 - 10.2022
- Coordinated installation of systems, machinery, and components.
- Prepared and fitted pneumatic systems
Delivery Driver
Yama Sushi
07.2020 - 08.2021
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Successfully avoided time delivery delays by carefully planning best routes.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Employee
L'isola Dei Tesori
11.2018 - 01.2019
- Learned the use of the cash register
- Store cleaning
- Replenished and sorted the shelves
Volunteer
Montecatone Ospedale Di Riabilitazione
09.2016 - 09.2017
- Organized promotional events
- Managed the hospital's small radio station
- Entertained patients in recreational activities
Waiter
La Delizia
07.2014 - 10.2015
- Greeting customers and taking orders
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
Education
No Degree - Catering
Istituto Alberghiero P.Artusi
Riolo TermeNo Degree - Mechanics
Istituto D'Istruzione Superiore Francesco Alberghe
ImolaSkills
- Parts Assembly
- Quality Production
- Drawings Review
- Safe Machinery Operation
- Precise Measurements
- Safety Procedures
- Customer Satisfaction
- Exceptional customer service
Languages
English
Advanced (C1)
Timeline
Server
Via Napoli Restaurant
10.2023 - 10.2024
Mechanical Fitter
Logimatic srl
10.2021 - 10.2022
Delivery Driver
Yama Sushi
07.2020 - 08.2021
Employee
L'isola Dei Tesori
11.2018 - 01.2019
Volunteer
Montecatone Ospedale Di Riabilitazione
09.2016 - 09.2017
Waiter
La Delizia
07.2014 - 10.2015
No Degree - Catering
Istituto Alberghiero P.Artusi
No Degree - Mechanics
Istituto D'Istruzione Superiore Francesco Alberghe
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