Emanuele Colognesi
Bologna
Summary
Prepared and professional steward with certification obtained from Vivaevents.srl and 3 years of experience in the role. Customer-oriented and focused on comfort and relationships, able to convey calm and security even in emergency situations. Excellent proficiency in English (B2), Spanish (B2), and French (B2). Proactive towards work and flexible in terms of days and hours, with a keen interest in training and willing to learn as required.
Overview
2
2
years of professional experience
Work History
Steward
Vivaevents S.r.l.
10.2021 - Current
- Monitoring the validity of access credentials in the entrance area.
- Supervising the audience and participants to ensure compliance with safety regulations.
- Welcoming the audience and directing them to authorized areas or assigned seats.
- Managing the reception desk and providing informational support during concerts, fairs, and events.
- Checking VIP passes, guest lists, and preferential accesses.
- Handling unforeseen events according to the event management plan procedures.
- Warmly welcoming guests, clients, and visitors, providing initial information.
- Supervising incoming and outgoing flows and controlling the order of transit zones.
- Receiving specific customer requests in order to meet their needs.
- Ensuring visitors comply with safety regulations.
Cloakroom Attendant
Numa Club
12.2022 - 01.2023
- Placement and efficient storage of items on designated shelves.
- Receiving personal belongings and issuing a numbered ticket to the customer.
- Receiving numbered tickets, identifying and collecting items, and delivering them to the customer.
- Welcoming customers at the counter, providing information about services, and notifying them of working hours.
- Management of customers' belongings at NUMA CLUB discotheque in Bologna.
Education
Bachelor of Science - Management And Marketing
Alma Mater Studiorum - University of Bologna
Bologna09.2024
High School Diploma -
Liceo Linguistico Copernico
Bologna07.2021
Skills
- Education
- Problem Solving
- Professional Demeanor
- Courtesy
- Proactivity
- Interpersonal Skills
- Inspection Techniques
- Collaborative Leadership
- Listening Skills
- Customer Care
- Language Skills
Timeline
Cloakroom Attendant
Numa Club
12.2022 - 01.2023
Steward
Vivaevents S.r.l.
10.2021 - Current
Bachelor of Science - Management And Marketing
Alma Mater Studiorum - University of Bologna
High School Diploma -
Liceo Linguistico Copernico
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