Elena Ivanova

• Teaching German and English to youngsters and adults, as well as Italian for foreigners

• Translating books for Bulgarian publishing houses "Matkom" and "Uniscorp". Working languages are Swedish, Danish, and Norwegian
• Translating medical texts from Italian to English for pharmaceutical industry

Completed a QA tester course and achieved TOP 5 results. I still haven't worked in this field as I too concentrated on teaching and translating, but I have knowledge of basic principles of software testing, development and life cycle; software development models and types and levels of testing.

• Restocking of sales floors with current merchandise and arranging it in appealing ways
• Personal service to customers from various countries in different languages

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Delivered training to workers in food preparation and customer-facing roles.
• Analyzed daily sales figures, designed and implemented strategies to reduce costs and waste.
• Performed daily administrative tasks.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Motivated staff to perform at peak efficiency and quality.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

• Worked on several big sport events as interpreter, translator, and assistant – Winter Olympic Games in Turin (2006), European Football Championship in Switzerland (2008), Volleyball World Championship in Italy (2010)

• Was the link between customers and translators, organizing work and in-time execution of translations
• Worked of different kinds of documents and texts myself
• Continued working for them as a translator for several years after moving to Italy

Taught Swedish Grammar, Phonetics and Translation to students following the Scandinavia Studies Programme at Sofia University.