Dominika Pałka
Bologna
Summary
Driven by results at Morele.Net, I excelled in building robust client relationships and spearheading business growth through strategic key account management. Leveraging data-driven decision-making and exceptional problem-solving skills, I identified market opportunities, enhancing product positioning and customer satisfaction. My expertise in social media marketing significantly contributed to expanding our client base. Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Junior Key Account Manager
Morele.Net
09.2022 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problem solving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed and delivered presentations to key customers to position products and services.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Cooperating with international clients
Online Seller
P4 Sp. Z O.o
10.2021 - 07.2022
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Collaborated with team members to share best practices, enhancing overall team performance.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Made average of 100 outbound and inbound calls per day.
Education
Bachelor of Marketing - Marketing Management And Research
Wyższa Szkoła Ekonomii I Informatyki W Krakowie
Krakow, Poland09.2023
Skills
- Client Relationship Building
- Business Development
- Key Account Management
- Data-driven decision-making
- Account Management
- Social Media Marketing
- Mobile Marketing Techniques
- LinkedIn marketing
- Influencer Marketing
- Marketing and Salesmanship
- Marketing media
Certification
- Graphic Design in practice- SKVOT - 2023-2024
Languages
Polish
Native language
English
Advanced
C1
Timeline
Junior Key Account Manager
Morele.Net
09.2022 - Current
Online Seller
P4 Sp. Z O.o
10.2021 - 07.2022
Bachelor of Marketing - Marketing Management And Research
Wyższa Szkoła Ekonomii I Informatyki W Krakowie
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