Diego Sierra
Experienced Hospitality Worker
La Paz
Summary
Talented Hospitality Manager bringing 12+ years of experience and demonstrated record of accomplishment in Hospitality and customer service. Proficient in operational enhancements, quality improvements and team leadership. Cross-functional collaborator, well-versed in English and Spanish also developing successful teams and motivating employees to meet individual and team objectives.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Reservations Agent
TGT GLOBAL
06.2023 - Current
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Generated and reported performance metrics to management to inform decision-making.
- Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Monitored online review platforms regularly, responding diplomatically to feedback and using insights for continuous improvement initiatives.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Medical and Legal Over the phone Interpreter
Inttraduk
12.2022 - 06.2023
- I Receive calls from either particular businesses or government agencies (legal and medical) to translate what their clients wish to say over the phone, that means ensuring effective communication between two people who speak a different language (English, Spanish) relaying ideas and concepts that differ between languages, and interpreting spoken communications for the involved parties.
Operations Manager
Wild Rover Hostels
08.2018 - 12.2021
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Conducted performance reviews providing coaching and feedback to benefit both company and employee
- Leading projects for new branches ensuring the expansion of the company in new cities.
General Manager
Wild Rover Hostels, Cusco
08.2016 - 08.2018
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Built and maintained loyal, long-term customer relationships through effective account management
- Designed sales and service strategies to improve revenue and retention
- Tracked monthly sales to generate reports for business development planning.
Junior Manager
Wild Rover Hostels
01.2015 - 07.2016
- Completed administrative tasks such as answering phones and emails, taking messages, ensuring project supplies were adequately stocked and scheduling important meetings with upper management
- Managed and oversaw Reservations and check-in/check-out processes and procedures
- Increased sales of developing ideas and activities by organizing events inside the hostels with attendance of up to 700 persons, guests and non guests.
Manager
The Dubliner (Bar & Restaurant)
06.2013 - 12.2014
- Trained employees on additional job positions to maintain coverage of roles
- Aided in negotiation with vendors and suppliers to reduce overall costs
- Completed daily sales reports and analyzed metrics to identify trends
- Supervised staff performing daily activities.
Education
Some College (No Degree) - Petroleum Engineering - Didn't Graduated
Universidad Mayor De San Andres
Skills
Staff training and development
Solutions development
Incidents management
Policies and procedures implementation
Quality assurance controls
Project management
Communication improvements
Dedicated
Fast adaptability to new locations
Proficient in Spanish and English
Reservation Management
Teamwork and Collaboration
Additional Information
Bolivian Citizen and Peruvian resident, age 39
Timeline
Reservations Agent
TGT GLOBAL
06.2023 - Current
Medical and Legal Over the phone Interpreter
Inttraduk
12.2022 - 06.2023
Operations Manager
Wild Rover Hostels
08.2018 - 12.2021
General Manager
Wild Rover Hostels, Cusco
08.2016 - 08.2018
Junior Manager
Wild Rover Hostels
01.2015 - 07.2016
Manager
The Dubliner (Bar & Restaurant)
06.2013 - 12.2014
Some College (No Degree) - Petroleum Engineering - Didn't Graduated
Universidad Mayor De San Andres