Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Diego Sierra

Experienced Hospitality Worker
La Paz

Summary

Talented Hospitality Manager bringing 12+ years of experience and demonstrated record of accomplishment in Hospitality and customer service. Proficient in operational enhancements, quality improvements and team leadership. Cross-functional collaborator, well-versed in English and Spanish also developing successful teams and motivating employees to meet individual and team objectives.

Overview

11
11
years of professional experience
2
2
Languages

Work History

Reservations Agent

TGT GLOBAL
06.2023 - Current
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
  • Generated and reported performance metrics to management to inform decision-making.
  • Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Monitored online review platforms regularly, responding diplomatically to feedback and using insights for continuous improvement initiatives.
  • Provided follow through on all calls with confirmations and dissemination of requested information.

Medical and Legal Over the phone Interpreter

Inttraduk
12.2022 - 06.2023
  • I Receive calls from either particular businesses or government agencies (legal and medical) to translate what their clients wish to say over the phone, that means ensuring effective communication between two people who speak a different language (English, Spanish) relaying ideas and concepts that differ between languages, and interpreting spoken communications for the involved parties.

Operations Manager

Wild Rover Hostels
08.2018 - 12.2021
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee
  • Leading projects for new branches ensuring the expansion of the company in new cities.

General Manager

Wild Rover Hostels, Cusco
08.2016 - 08.2018
  • Delivered exceptional client experiences through hands-on leadership of associates and managers
  • Built and maintained loyal, long-term customer relationships through effective account management
  • Designed sales and service strategies to improve revenue and retention
  • Tracked monthly sales to generate reports for business development planning.

Junior Manager

Wild Rover Hostels
01.2015 - 07.2016
  • Completed administrative tasks such as answering phones and emails, taking messages, ensuring project supplies were adequately stocked and scheduling important meetings with upper management
  • Managed and oversaw Reservations and check-in/check-out processes and procedures
  • Increased sales of developing ideas and activities by organizing events inside the hostels with attendance of up to 700 persons, guests and non guests.

Manager

The Dubliner (Bar & Restaurant)
06.2013 - 12.2014
  • Trained employees on additional job positions to maintain coverage of roles
  • Aided in negotiation with vendors and suppliers to reduce overall costs
  • Completed daily sales reports and analyzed metrics to identify trends
  • Supervised staff performing daily activities.

Education

Some College (No Degree) - Petroleum Engineering - Didn't Graduated

Universidad Mayor De San Andres

Skills

Staff training and development

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Additional Information

Bolivian Citizen and Peruvian resident, age 39

Timeline

Reservations Agent

TGT GLOBAL
06.2023 - Current

Medical and Legal Over the phone Interpreter

Inttraduk
12.2022 - 06.2023

Operations Manager

Wild Rover Hostels
08.2018 - 12.2021

General Manager

Wild Rover Hostels, Cusco
08.2016 - 08.2018

Junior Manager

Wild Rover Hostels
01.2015 - 07.2016

Manager

The Dubliner (Bar & Restaurant)
06.2013 - 12.2014

Some College (No Degree) - Petroleum Engineering - Didn't Graduated

Universidad Mayor De San Andres
Diego SierraExperienced Hospitality Worker