Timeline
Work History
Overview
Education
Skills
Summary
Certification
Generic
Carlos Javier Ruiz Zapata

Carlos Javier Ruiz Zapata

Business Management Consultant
Cochabamba

Timeline

Master Black Belt

International Lean Six Sigma
01.2024 - Current

Senior Project Manager

NICE Actimize
10.2022 - Current

Business Management Consultant

Opex LATAM
07.2017 - 09.2022

Operations Advisor

Fortaleza Insurance
11.2015 - 06.2017

Black Belt

Lean Six Sigma Institute
01.2015 - 10.2015

Six Sigma Project Leader

Inpastas
09.2013 - 12.2014

Master of Science - Industrial Engineering

ITESM
09.2011 - 05.2014

Project Manager

Banco Economico
11.2010 - 08.2013

Technical Manager

Coats plc China
03.2008 - 06.2010

Sourcing Manager

Carlen Worldwide
06.2007 - 02.2008

Sales Representative

FONA
12.2006 - 06.2007

Bachelor of Arts - Business Management

ITESM
08.2000 - 12.2004

Work History

Senior Project Manager

NICE Actimize
Cochabamba, Cochabamba
10.2022 - Current
  • Managed services for key financial institutions in North America.
  • Coordinated a team of software implementers to configure changes required by clients in their Actimize Software Solution.
  • Developed and maintained great relationship with client VPs.
  • Gained strong leadership skills by managing projects from start to finish.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.

Master Black Belt

International Lean Six Sigma
Cochabamba, Bolivia
01.2024 - Current
  • Provide Lean Six Sigma Training.
  • Develop Continuous Improvement Programs.
  • Develop Operational Excellence Management Systems for clients.

Business Management Consultant

Opex LATAM
Santa Cruz, Santa Cruz
07.2017 - 09.2022
  • Evaluated situations and delivered targeted solutions using various tools and resources.
  • Gathered, documented, and modeled data to assess business trends.
  • Managed large-scale transformation projects, ensuring timely completion within budget constraints.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Evaluated company performance data to identify trends and areas for improvement.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
  • Streamlined business processes for increased efficiency and cost reduction.
  • Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
  • Developed comprehensive project plans with clear objectives, milestones, and deliverables.
  • Established strong working relationships with clients, maintaining consistent communication throughout project engagements.
  • Recommended operational improvements based on tracking and analysis of processes by using lean six sigma tools.

Operations Advisor

Fortaleza Insurance
Santa Cruz, Santa Cruz
11.2015 - 06.2017
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Coordinated with external partners such as suppliers or distributors to ensure smooth operations without delays.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Created detailed reports on operational metrics, enabling data-driven decision-making processes.
  • Collaborated with cross-functional teams to develop innovative solutions addressing complex challenges.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Implemented quality control measures that led to a reduction in errors and improved product consistency.
  • Evaluated existing operations against industry standards, identifying areas for further optimization.
  • Boosted employee morale through effective communication channels and recognition of achievements, leading to higher retention rates.
  • Conducted risk assessments for potential projects, mitigating possible issues before they arose.
  • Collected, arranged, and input information into database system.
  • Improved operational efficiency by identifying bottlenecks and implementing process improvements.
  • Assisted in the development of annual budgets, carefully monitoring expenses throughout the year to maintain financial stability.
  • Developed and implemented strategies for optimizing resource allocation, resulting in improved overall performance.
  • Mentored junior staff members, providing guidance on career growth opportunities within the organization.
  • Oversaw inventory management, ensuring optimal levels were maintained while minimizing waste and cost overruns.
  • Enhanced customer satisfaction with timely responses to inquiries and resolution of issues.
  • Trained team members on best practices, boosting their knowledge and skills to improve performance.

Black Belt

Lean Six Sigma Institute
Santa Cruz, Santa Cruz
01.2015 - 10.2015
  • Developed strong relationships with customers.
  • Delivered lean six sigma training to different enterprises.
  • Conducted consulting projects for diverse sectors, including Oil & Gas, Telecommunications, Banking, etc.
  • Created Continuous Improvement Programs.

Six Sigma Project Leader

Inpastas
Santa Cruz, Santa Cruz
09.2013 - 12.2014
  • Planned out and executed total of two projects in 2014.
  • Recruited, hired and supervised resources to staff project team.
  • Set up and managed team meetings.
  • Defined responsibilities, duties and roles of each team member.
  • Updated customers and senior leaders on progress and roadblocks.
  • Observed progress of each project, examined risks and coordinated contingency plans.
  • Mentored junior staff members, providing guidance on project management principles and techniques for career growth opportunities.
  • Championed continuous improvement initiatives, driving the adoption of best practices within the team.
  • Managed scope changes effectively, minimizing potential disruptions to timelines or budgets while still meeting client expectations.
  • Maintained strict adherence to quality standards, ensuring the delivery of exceptional results to clients.
  • Reduced risk and coordinated project specifications to meet safety and federal compliance.
  • Facilitated cross-functional team coordination, fostering a collaborative work environment for successful project execution.
  • Optimized budget allocation by closely monitoring expenses and identifying cost-saving opportunities.
  • Led team of engineers in providing design and engineering solutions to various clients and market sectors.
  • Achieved project success by efficiently allocating resources and managing schedules.
  • Provided ongoing cost and estimate analysis reporting and managed cost allocation.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Facilitated workshops to collect project requirements and user feedback.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Boosted client satisfaction with timely delivery of high-quality project outcomes.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

Project Manager

Banco Economico
Santa Cruz, Santa Cruz
11.2010 - 08.2013
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Facilitated workshops to collect project requirements and user feedback.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Provided detailed project status updates to stakeholders and executive management.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.

Technical Manager

Coats plc China
Guangzhou, China
03.2008 - 06.2010
  • Conducted cost optimization studies for clients.
  • Performed productivity studies for contractor factories in China.
  • Developed and promoted key global accounts for specialty and non-specialty clients.

Sourcing Manager

Carlen Worldwide
Guangzhou, China
06.2007 - 02.2008
  • Managed cross-functional teams to ensure successful product launches and timely delivery of goods.
  • Collaborated with internal stakeholders to create timely and accurate purchase orders.
  • Liaised with internal and external stakeholders to identify and leverage contract value opportunities.
  • Streamlined portfolio, negotiated payment terms and promoted spending transparency to support cross-disciplinary goals.
  • Calculated and reported actual and projected sourcing savings by spend categories.

Sales Representative

FONA
Foshan, China
12.2006 - 06.2007
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
  • Managed clients in Latin America, Africa and Middle East.

Overview

17
17
years of professional experience
7
7
years of post-secondary education

Education

Bachelor of Arts - Business Management

ITESM
Monterrey, NL, Mexico
08.2000 - 12.2004

Master of Science - Industrial Engineering

ITESM
Monterrey, NL, Mexico
09.2011 - 05.2014

Skills

  • Project Management Body of Knowledge (PMBOK)
  • Change Management Process
  • Multi-Project Management
  • Continuous Improvement Projects
  • Six Sigma Methodologies
  • Lean Six Sigma
  • Value Stream Mapping

Summary

Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning. Experienced Master Black Belt with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in Continuous Improvement planning and deployment.

Certification

  • Certified Project Management Professional.
  • Certified Lean Six Sigma Master Black Belt.
  • Certified IBM Data Scientist

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Carlos Javier Ruiz ZapataBusiness Management Consultant