BRIGHT OBENG KOAH
Sunyani, Bono Region
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Three years of progressive IT experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Coordinator
Ghana Educational Service
11.2021 - Current
- Created an environment of continuous improvement by encouraging feedback from end-users on system functionality, leading to ongoing enhancements that increased user satisfaction levels during online admission.
- Maintained up-to-date inventory of hardware and software assets, optimizing resource allocation and cost control.
- Led training initiatives for staff on new technologies, increasing adoption rates and user satisfaction.
- Collaborated with vendors to negotiate contracts, resulting in significant cost savings without compromising quality or service levels.
- Diagnosed and resolved hardware and software issues.
- Provided exceptional end-user support, resolving technical issues quickly to minimize disruptions.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Installed and configured network printers and other peripheral devices.
- Improved system efficiency by implementing and maintaining hardware and software solutions.
- Monitored networks and network devices to resolve technical problems quickly.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained extensive knowledge in data entry, analysis and reporting.
IT Support Technician
Sunyani Regional Hospital
09.2020 - 10.2021
- Monitor the performance of Hospital management system (LHIMS).
- Assist with onboarding and training of new users on.
- Assist with setting up new user's accounts and dealing with credential issues.
- Design and deploy LANs, WANs, and wireless networks.
- Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
- Manage and troubleshoot issues related to network and Internet to identified users difficulties
- Ensure each workstation has a computer, monitor, keyboard, mouse and any additional specialized equipment
- Install, test and configure new workstations, peripheral equipment and software for employee use.
- Troubleshoot hardware devices
- Maintain inventory of all equipment, software and hardware.
- Perform timely workstation hardware and Software updates and upgrades as required
- Worked directly with departments, clients, management to achieve result
IT Support (Intern)
Ga West Municipal Hospital
06.2019 - 08.2019
- Provided customer service by promptly addressing inquiries, ensuring a high level of satisfaction among patients.
- Monitor the performance of the newly deployed Hospital management system (CCS-MedAid).
- Assist with setting up user accounts.
- Monitor networks.
- Terminate internet cables.
- Install and update software.
- Collected, arranged, and input information into database system.
Telesales Representatives
Barclays Bank, Ghana
09.2017 - 12.2018
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
- Strengthened brand reputation of the bank by delivering exceptional service during each interaction with clients and potential clients.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Built relationships with customers using strong persuasion and active listening skills.
- Maintained accurate and detailed logs of all events that occurred during each shift.
Education
Bachelor of Science - Information Technology
Ghana Technology University College
01.2020
Secondary Education Exam -
Berekum Senior High School
01.2013
Skills
- Network Administration
- Microsoft Office suite
- System updates
- Customer Relations
- User Training
- IT Infrastructure
- User Support
- PC diagnostics
- People skills
- Work skills
- CCTV
Certification
Huawei Routing and Switching
REFERENCE
Sr. Benedicta Uzorkwe Uchechukwa
Headmistress
Ghana Education Service, Sacred Heart Senior High Scool
+233209010244
uzokweb@yahoo.com
Micheal Nonneh
IT Manager
Sunyani Teaching Hospital
+2332665851
Benard Baah
IT Manager
GA West Municipal Hospital
+233546753660
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
IT Coordinator
Ghana Educational Service
11.2021 - Current
IT Support Technician
Sunyani Regional Hospital
09.2020 - 10.2021
IT Support (Intern)
Ga West Municipal Hospital
06.2019 - 08.2019
Telesales Representatives
Barclays Bank, Ghana
09.2017 - 12.2018
Bachelor of Science - Information Technology
Ghana Technology University College
Secondary Education Exam -
Berekum Senior High School
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