Brian Alejandro Villarroel Flores
Comercial Engineer
Cochabamba
Summary
A professional in Commercial Engineering with significant experience in remote work. Known for the ability to handle various office automation tools and specialized software, as well as strong sales and customer service skills. Focused on providing efficient and high-quality support, ensuring customer satisfaction and the achievement of organizational goals.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Manual QA
Truextend
04.2022 - 06.2024
- Implemented best practices for manual testing, streamlining QA process for improved outcomes.
- Collaborated effectively with stakeholders across various departments to ensure seamless integration of systems.
- Mitigated risks by proactively identifying potential issues during early stages of development and recommending appropriate solutions.
- Accelerated bug resolution by documenting test results and providing detailed feedback to development teams.
- Contributed to successful project deliveries, adhering strictly to deadlines while maintaining high-quality standards in testing.
QA Assistant
Banco Ganadero
07.2021 - 03.2022
- Maintained safe working environment by observing safety guidelines and reporting potential hazards or issues promptly.
- Promoted culture of quality and accountability within organization by championing best practices and new initiatives for continuous improvement.
- Played integral role in preparing for external audits by organizing necessary documentation, resulting in successful certifications or re-certifications as needed.
- Design and develop detailed and easy to understand user guides for various tools.
Administrative Officer
Jalasoft
01.2017 - 01.2018
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Project Management
- Be part of the national events committee, organizing and confirm attendance for the event
Marketing Staff Member
Tratik
01.2017 - 07.2017
- Strengthened client relationships through consistent communication, timely project updates, and exceptional customer service.
- Maximized event attendance by designing eye-catching promotional materials and utilizing various advertising channels to reach target audiences.
- Expanded market presence by identifying new opportunities for product exposure and securing valuable partnerships with key industry influencers.
- Conducted thorough competitor analysis to identify market trends, gaps in offerings, and opportunities for differentiation within the marketplace.
- Increased customer satisfaction scores through the implementation of targeted surveys and feedback loops, allowing for quick identification and resolution of pain points.
- Maintained complete database of files, contacts, and project materials.
- Managed AMO CRM
Education
No Degree - Customer Relationship Management
AMO CRM
AMO CRM 05.2001 -
Post Degree Diploma - Sales And Marketing
Universidad Privada Boliviana
Bolivia 05.2001 -
Graduate - Commercial Engineering
Universidad Privada Boliviana
Bolivia 05.2001 -
Skills
Test Execution
Smoke Testing
Sanity Testing
Functional Testing
Test Plan Development
Software Documentation
Scrum Framework
Teamwork and Positive Attitude
Documentation skills
Human Resources Support
Training and coaching
Office Administration
Computer Skills
Microsoft Word
Microsoft Excel
Microsoft Office Suite
Documentation and Recordkeeping
Teamwork and Collaboration
Customer Service
Time Management
Multitasking
Timeline
Manual QA
Truextend
04.2022 - 06.2024
QA Assistant
Banco Ganadero
07.2021 - 03.2022
Administrative Officer
Jalasoft
01.2017 - 01.2018
Marketing Staff Member
Tratik
01.2017 - 07.2017
No Degree - Customer Relationship Management
AMO CRM
05.2001 -
Post Degree Diploma - Sales And Marketing
Universidad Privada Boliviana
05.2001 -
Graduate - Commercial Engineering
Universidad Privada Boliviana
05.2001 -
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