Brian LaForest
Boynton Beach
Summary
Dynamic professional with a proven track record at Buffalo Wild Wings, excelling in guest interaction and operational efficiency. Skilled in software development and database design, I enhance customer engagement while driving revenue growth. Adept at training teams and implementing effective solutions, I ensure exceptional service and satisfaction in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Manager
Buffalo Wild Wings
Boynton Beach
03.2025 - Current
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Processed food and drink orders accurately and efficiently to enhance service flow.
- Resolved customer complaints swiftly, ensuring positive dining experiences.
- Trained new servers on menu items and service protocols, improving service quality.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Managed cash transactions and processed payments via point-of-sale system.
- Maintained cleanliness and organization of dining area throughout shifts.
- Adhered to food safety regulations during service and food handling.
Software Engineer
Outlier AI
Boynton Beach
03.2024 - Current
- Developed scalable software solutions, enabling efficient data analysis and machine learning applications.
- Implemented automated testing procedures, improving software reliability and performance across projects.
- Debugged complex technical issues in existing software systems, ensuring optimal functionality.
- Collaborated with cross-functional teams to define project scope and gather requirements, ensuring alignment with business goals.
- Engaged in code reviews to maintain best practices and coding standards.
- Utilized cloud platforms for efficient application deployment and resource management.
- Designed databases using SQL Server and MongoDB for effective data storage.
- Assisted in documenting technical specifications and user guides for software products.
Retail Sales Associate
Men's Wearhouse
Boynton Beach
08.2022 - 03.2023
- Assisted customers in selecting formal wear and accessories for special occasions.
- Processed transactions efficiently using point-of-sale systems while ensuring customer satisfaction.
- Executed visual merchandising strategies that increased product visibility and customer engagement.
- Collaborated with team members to meet store sales goals, contributing to overall sales growth.
- Resolved customer complaints effectively, leveraging strong problem-solving skills to enhance customer satisfaction.
- Trained new associates on store policies and customer service techniques for optimal performance.
- Organized inventory management by restocking shelves and managing stock levels effectively.
- Maintained a clean work environment through regular cleaning and organization of merchandise displays.
Education
Bachelor's degree - Computer Science
Florida International University
Street, MD06-2025
Skills
- Food management and billing accuracy
- Revenue management
- Inventory control
- Operational efficiency
- Event coordination
- Guest interaction and workflow optimization
- Customer engagement
- Software testing and implementation
- Fluent in C, C, and C#
- Scripting languages: PHP, Python, JavaScript
- Configuration management
- Web applications
- Software development
- Database design
- Cloud computing
Certification
Academic Honors Society (FIU): Honor Roll & Dean's List Recipient
Languages
- English
- Spanish
Timeline
Front of House Manager
Buffalo Wild Wings
03.2025 - Current
Software Engineer
Outlier AI
03.2024 - Current
Retail Sales Associate
Men's Wearhouse
08.2022 - 03.2023
Bachelor's degree - Computer Science
Florida International University