Passionate about continuous professional development, client relations, and optimizing business operations Enjoys exploring culinary arts, traveling to experience different cultures, and engaging in community activities that foster teamwork, creativity, and personal growth
Alejandra Vargas
Business Operations & Client Services Manager
Miami
Summary
Dynamic and results-driven Office & Operations Manager with 10+ years of experience leading administrative, client service, and facility management functions across multiple industries, including restoration services, branding, and hospitality. Adept at streamlining operations, negotiating vendor contracts, and driving efficiency while ensuring a positive client and employee experience. Recognized for organizational excellence, multitasking under pressure, and fostering strong cross-departmental collaboration.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Office Manager, Operations & Customer Service
Opus Virtual Offices
08.2022 - Current
- Serve as the primary point of contact for office operations, client services, and administrative coordination.
- Oversee office layout, supplies, and maintenance; liaise with vendors for timely repairs and services.
- Partner with HR to maintain office policies and support new hire onboarding.
- Manage office budget, invoices, and contract negotiations to reduce costs and improve efficiency.
- Coordinate IT support to ensure optimal functioning of office equipment and systems.
- Plan in-house and off-site activities, including conferences, celebrations, and client events.
Account Manager
SERVPRO – Residential & Commercial Restoration Services
2020 - 09.2022
- Acted as the main liaison between clients and internal departments, ensuring service excellence.
- Generated revenue growth by developing and maintaining strong client relationships.
- Oversaw payroll processing, invoicing, and contract preparation.
- Implemented streamlined filing and reporting systems, reducing administrative errors by 20%.
Account Manager
Arquetipo Branding & Design Agency
2018 - 2019
- Coordinated client campaigns and branding projects, managing deliverables and timelines.
- Conducted market research and competitor analysis to guide client strategies.
- Prepared client status reports and secured repeat business through relationship-building.
Office Manager
Seven Met Suites Facilities Services
2017 - 2019
- Directed day-to-day office administration, procurement, and clerical supervision.
- Managed vendor contracts, travel arrangements, and corporate correspondence.
- Organized client leasing contracts and supported business development efforts.
Education
Bachelor of Arts - Bachelor’s in Culinary Arts Administration
Universidad Latina De Costa Rica
San José, CR 05.2001 -
Skills
- Office & Facilities Management
- Operations & Workflow Optimization
- Vendor & Contract Negotiations
- Budget Management & Cost Control
- Client Relationship Building
- Onboarding & HR Support
- Event & Project Coordination
- Microsoft Office Suite KUBE CRM Systems
- Bilingual: English & Spanish
Interests
Timeline
Office Manager, Operations & Customer Service
Opus Virtual Offices
08.2022 - Current
Bachelor of Arts - Bachelor’s in Culinary Arts Administration
Universidad Latina De Costa Rica
05.2001 -
Account Manager
SERVPRO – Residential & Commercial Restoration Services
2020 - 09.2022
Account Manager
Arquetipo Branding & Design Agency
2018 - 2019
Office Manager
Seven Met Suites Facilities Services
2017 - 2019
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