Alejandra Ayad Rubin De Celis
La Paz
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Technical Service Manager
Salur Srl
La Paz
10.2020 - 04.2023
- Analyzed customer feedback data to identify areas for improvement in service delivery.
- Established performance metrics and monitored team performance against those metrics.
- Conducted regular training sessions for technical support staff on new products and services offerings.
- Developed and implemented service programs to ensure customer satisfaction.
- Reviewed customer complaints related to product or service quality and took corrective action as needed.
- Ensured compliance with industry standards regarding safety regulations, licensing requirements.
Technical Service Coordinator
SALUR SRL
La Paz
08.2017 - 10.2020
- Applied knowledge of coverage needs and team member skills to establish work schedules.
- Developed, maintained and updated documentation for the technical services team.
- Provided technical support to end users in troubleshooting hardware and software issues.
- Managed inventory of spare parts for quick turnaround of repairs or replacements.
Project Coordinator
DIT GROUP
La Paz
2016 - 2017
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
Education
MBA - Business Administration
UNIVERSIDAD PRIVADA BOLIVIANA
La Paz10-2021
BIOMEDICAL ENGINEER - Engineering Technology
UNIVERSIDAD CATOLICA BOLIVIANA
La Paz06-2016
Skills
- Capacity Planning
- Incident Management
- Service Delivery
- Prioritization
- Problem-Solving Aptitude
- Planning and Coordination
- Adaptability
- Teamwork and Collaboration
- Problem-Solving Abilities
- Interpersonal Skills
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Technical Service Manager
Salur Srl
10.2020 - 04.2023
Technical Service Coordinator
SALUR SRL
08.2017 - 10.2020
Project Coordinator
DIT GROUP
2016 - 2017
MBA - Business Administration
UNIVERSIDAD PRIVADA BOLIVIANA
BIOMEDICAL ENGINEER - Engineering Technology
UNIVERSIDAD CATOLICA BOLIVIANA
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