Aida Gabriela Cortez Vargas De Knox
Cochabamba
Summary
Dynamic and multilingual professional with a strong aptitude for crisis handling and strategic planning. Demonstrates superior organisation and resource allocation proficiency, ensuring time-efficient task completion and reliable dependability. Possesses extensive knowledge of sanitation standards, budgeting control, and decision-making proficiency. Skilled in guest relations, staff management, and maintaining calm under pressure. Strong computer literacy supports e-commerce operations, logistics & fulfilment, customer service, and administrative & digital tasks. Enthusiastic personality drives exceptional attention to detail in all professional endeavours.
Overview
3
3
Languages
1
1
Certification
17
17
years of professional experience
Work History
Appointment Setter
Premura Call Center – Remote
01.2026 - 07.2026
- Executed high-volume multi-channel outreach strategies, combining cold calling, targeted emailing, and professional social media networking to generate qualified pipeline opportunities.
- Qualified prospective leads by evaluating business needs, corporate budgets, and decision-making authority to optimize sales team conversion rates.
- Designed and implemented lead-nurturing workflows to reactivate stagnant contacts and reduce meeting no-show rates.
- Coordinated executive calendars, scheduling and booking sales presentations for senior account executives to optimise their time management.
- Maintained CRM database across HubSpot and other platforms, logging interaction histories and tracking client records for improved data accuracy.
E-commerce specialist & Independet
Selfemployed
Ascot, Berkshire
12.2025 - 04.2026
- Optimised product pages for increased consumer engagement and sales.
- Coordinated photo shoots for product images, improving site aesthetics.
- Managed end-to-end sales cycles on Vinted, eBay, Shopify and Amazon, ensuring high seller ratings through exceptional customer service.
- Customer service: Skilled in buyer communication, dispute resolution, and post-sales support.
- Oversee the packaging and dispatch of various items, selecting appropriate materials to ensure safe transit and profesional presentation.
- Coordinate delivery logistics, utilizing diverse couriers and platform-integrated shipping labels to ensure timely arrival.
- Handle all buyer inquiries and after-sales service, resolving issues effectively to encourage repeat business.
- Maintain micro-organized inventory and manage digital records of transactions and shipping costs.
Senior housekeeping supervisor
The Royal Foresters Ascot
Ascot
02.2024 - 12.2025
- Managing time to perform tasks/amount per rooms.
- Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
- Coordinated with front desk personnel, ensuring smooth operations and guest satisfaction.
- Achieved hotel cleanliness targets through diligent supervision of housekeeping tasks.
- Reporting maintenance issues
- Restocking linen and other products deliveries.
- Managed team schedules to optimise workforce utilisation effectively.
- Implemented new cleaning protocols, enhancing overall housekeeping performance.
- Responded quickly to customer requests for linen, towel and toiletry replacements.
Support worker
Bluebird house clearance company
Ascot, Windsor and Maidenhead
02.2021 - 01.2024
- Selecting and classifying items.
- Separating hazardous and disposable items.
- Hauling and disposing of items.
- Labelling, micro-organising and packing.
- Handling to manager items with resale value.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Personal Assistant
Knox Carpentry
Ascot, Windsor and Maidenhead
01.2018 - 06.2020
- Handling administrative requests and queries from senior manager.
- Answering phone calls and managing correspondence.
- Scheduling appointments and managing personal calendar.
- Creating and maintaining filing systems, both electronic and physical.
- Streamlined administrative processes to improve office efficiency.
Management assistant
Health Centre 'Su Salud'
Cochabamba
05.2014 - 10.2015
- Managed confidential documents, ensuring data security and privacy.
- Receive patients in order for them to provide information required to get their heath checks.
- Organised and maintained filing system for easy staff access.
- Scanned and uploaded documents into digital filing system.
- Offered administrative support during project execution for timely completion.
- Fostered team collaboration by organising and filing documents after their health checks with the correspondent health professionals.
- Fostered a welcoming environment for visitors which improved public relations image of the company.
Social work manager [substance misuse - teenagers]
SEDEGES Bolivia
, Bolivia
06.2013 - 10.2013
- Supporting in the process of rehabilitating homeless children and teenagers with substance misuse issues.
- Interacting with the Children/teenagers, acquiring trust and persuading them to be rehabilitated.
- Conduct thorough physical and mental health assessments of patients with substance misuse issues.
- Working in collaboration with psychologists, health professionals and educators to achieve specific goals.
- Driving the children and teenagers back to the main rehabilitation centre.
- Managing resources and bringing solutions to keep children and teenagers away from Substances.
- Coordinating Recreational activities.
Human Resources Manager
Vice ministry of Social Defence Bolivia
, Bolivia
06.2010 - 01.2011
- Recruiting employees to perform biometrical services on a digital platform.
- Designating a budget for each project.
- Stablishing, controlling and assessing the logistic of activities.
- Operating a Biometric computer system and training employees how to use the same.
- Conducting relations with Seniors and representatives of other public bodies.
- Aligned HR strategies with business goals to drive overall company performance.
- Collaborated with department managers in workforce planning strategies formulation.
- Enhanced recruitment processes for improved talent acquisition.
- Ensured employees' well-being through effective welfare policies implementation.
Sales assistant
Siemens
Feicobol
04.2009 - 05.2009
- Delivered exceptional after-sales service, encouraging repeat business.
- Assisted customers with product selection for optimal satisfaction.
- Ensured adherence to company guidelines whilst promoting products, maintaining brand integrity.
- Coordinated trade show appearances for promoting products effectively.
- Engaged in trade shows and exhibitions, promoting products effectively to a wide audience.
Education
Bachelor diploma - Business management
Catholic University St. Pablo
Bolivia09-2010
NVQ Level 2 - Development condition Autism
Newbury College
Newbury, West Berkshire07-2024
Health, Safety & Environment check for operatives - Health and Safety procedures
CITB
Slough06-2024
Entry level 5 certificate English - English language
Trinity collage London
London03-2023
C1 English language -
Windsor English School
01-2015
Skills
- Time-Efficient task completion
- Crisis handling aptitude
- Reliable dependability
- Superior organisation
- Resource allocation proficiency
- Knowledge of sanitation standards
- Budgeting control
- Decision-Making proficiency
- Strategic planning capabilities
- Guest relation
- Staff management
- Attention to Detail
- Strong computer literacy
- Calm under pressure
- Multilingual
- Enthusiastic personality
- E-commerce Operations
- Logistics & Fulfilment
- Customer Service
- Administrative & Digital
- Customer relationship management
- CRM administration
- Time management
- Conflict resolution
- Team collaboration
- Communication skills
- Call handling
- Effective listening
- Ethical sales practices
- Meeting coordination
- Client retention
- Live chat operating
- Customer empathy
- Positive attitude
- Culture awareness
Certification
- Level 2 Certificate in Understanding Autism 2023
- Health, Safety & Environment check for operatives CITB 2024
- Foreign trade and Customs certification 2026
Languages
Spanish
First Language
English
Advanced
C1
Portuguese
Intermediate
B1
Hobbies and Interests
- Zumba
- Trecking
- Cycling
- Travelling
- Technology
- Helping Vulnerable groups
- Safeguarding policies
Accomplishments
- Planned and coordinated organization restructuration in projects resulting in increased production.
- Built and nurtured key client relationships to grow profit by 30%.
- Enhanced operational processes, implementing across department for increased productivity and profits.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of deliverables.
- Updated and implemented internal operational policies for continued company compliance with regulatory guidelines.
Timeline
Appointment Setter
Premura Call Center – Remote
01.2026 - 07.2026
E-commerce specialist & Independet
Selfemployed
12.2025 - 04.2026
Senior housekeeping supervisor
The Royal Foresters Ascot
02.2024 - 12.2025
Support worker
Bluebird house clearance company
02.2021 - 01.2024
Personal Assistant
Knox Carpentry
01.2018 - 06.2020
Management assistant
Health Centre 'Su Salud'
05.2014 - 10.2015
Social work manager [substance misuse - teenagers]
SEDEGES Bolivia
06.2013 - 10.2013
Human Resources Manager
Vice ministry of Social Defence Bolivia
06.2010 - 01.2011
Sales assistant
Siemens
04.2009 - 05.2009
Bachelor diploma - Business management
Catholic University St. Pablo
NVQ Level 2 - Development condition Autism
Newbury College
Health, Safety & Environment check for operatives - Health and Safety procedures
CITB
Entry level 5 certificate English - English language
Trinity collage London
C1 English language -
Windsor English School