Adrián Crespo Diaz
Cochabamba
Summary
Dynamic professional with a proven track record in debt recovery strategies and client relations, demonstrated at Sikaffi & Abogados. Excelled in enhancing customer repayment rates and boosting sales at Editorial La Hogera through effective communication and strategic planning. Known for patience, persistence, and a goal-oriented mindset, achieving significant outcomes in diverse roles.
Upbeat and communicative with knack for problem-solving and negotiation. Understands financial regulations and debt recovery procedures, possessing strong analytical and organizational skills. Dedicated to achieving high recovery rates and ensuring client satisfaction.
Offering excellent communication skills and strong aptitude for negotiation, eager to learn and develop in professional environment. Contributes understanding of financial principles and regulations, coupled with strong analytical and organizational skills. Ready to use and develop negotiation and problem-solving skills in [Desired Position] role.
Overview
3
3
years of professional experience
Work History
Debt Collector
Sikaffi & Abogados
05.2024 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Resolved complex cases involving bankruptcy filings or disputed claims by working closely with internal departments and external agencies as needed.
- Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.
- Improved customer repayment rates by utilizing effective communication strategies and negotiating payment plans.
Full-time Missionary
The Church Of Jesus Christ Of Latter-day Saints
04.2022 - 03.2024
- Supported religious leaders in performing various duties.
- Wrote and delivered sermons.
- Prepared and distributed religious materials.
- Developed effective communication skills by interacting with diverse populations in various settings.
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Empowered individuals to reach their full potential by fostering self-awareness, confidence, and personal growth through coaching sessions.
- Balanced multiple client engagements simultaneously while maintaining high-quality service delivery standards and consistently meeting project deadlines.
Book Sales Manager
Editorial La Hogera
01.2022 - 03.2022
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
Bachelor's Degree in Logistics - Logistics Specialist
Funval
Cochabamba, Bolivia11-2024
Excel Specialist - Excel Specialist
Funval
Cochabamba, Bolivia11-2024
High School Diploma -
CEILAB
Cochabamba, Bolivia12-2021
Skills
- Debt recovery strategies
- Skip tracing techniques
- Patience and persistence
- Goal-oriented mindset
- Call center experience
- Stress tolerance
- Client relations
Repairing computers
I I enjoy repairing computers, cleaning both software and hardware, and solving problems.
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
Debt Collector
Sikaffi & Abogados
05.2024 - Current
Full-time Missionary
The Church Of Jesus Christ Of Latter-day Saints
04.2022 - 03.2024
Book Sales Manager
Editorial La Hogera
01.2022 - 03.2022
Bachelor's Degree in Logistics - Logistics Specialist
Funval
Excel Specialist - Excel Specialist
Funval
High School Diploma -
CEILAB
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